ENDE DAN EKEKA
Abuja, Nigeria.
Email:-Tel: -
PROFILE
Resourceful IT Professional who consistently responds to a wide range of technical challenges with a focused and
creative approach. Highly effective at problem-solving & decision-making. With 4 years of progressive IT
experience.
EDUCATIONAL HISTORY WITH DATE
Federal University Lafia, Nasarawa State
B.sc Computer Science
2016
Nigeria Navy Secondary School, Navy Town, Lagos
Senior Secondary School Certificate
2011
Nigeria Navy Primary School, Navy Town, Lagos
First School Leaving Certificate
2005
WORK EXPERIENCE
Upwork Incorporation
2020
Freelance IT Support/Microsoft 365 Specialist
Helping clients utilize the benefits of the Microsoft 365 modern workspace across various time zones.
Resolving problems, improving operations, and providing exceptional service.
Providing user management and onboarding support.
Identifying issues, analyzing information, and providing solutions to IT-related problems.
Providing mailbox and user migration support.
Lotus Beta Analytics Lekki, Lagos
2019
IT Infrastructure Engineer
Resolved a diverse range of technical issues across multiple systems and applications for customers and
end-users locally.
Translated complex technical issues into digestible language for non-technical users.
Loaded software, granted permissions, and configured hardware for new employees as part of the
onboarding process.
Collaborated with supervisors to escalate and address clients’ inquiries or technical issues.
Assisted clients in identifying issues and explained solutions to restore service and functionality.
Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Assisted customers with Microsoft product selection based on stated needs, proposed use, and budget.
Provided guide documentation on start-up, shut down and first-level troubleshooting of technical
processes to support desk staff.
Participated in continuous improvement by generating suggestions, and engaging in problem-solving
activities to support teamwork.
De Benedict Initiative for Social & Economic Development, Lagos
2019
Digital Marketing Specialist (Volunteer)
Played an instrumental role in the creative planning and review sessions, working with a resourceful
team to elevate the quality of content and designs for promotional use.
Produced original creative content for promotional advertisements, websites, and marketing.
Customized brand message to reach and capture target audience interest and drive engagement.
Strategized content based on Google Analytics data, geographical targeting, SEO, and keyword
planning.
Formatted articles, blogs, and webpages with HTML, photos, and infographics.
TRAINING ATTENDED/WORKSHOPS
Microsoft Azure Virtual Training Day
Fundamentals
Microsoft Corporation
2022
Virals and Signals Creative Academy
Digital Marketing Basics
2020
Health, Safety and Environment Summit
Recycling to Wealth
Century Group & GPI
2020
KEY COMPETENCE AND SKILLS
• Application Support
• Windows Software Installation, upgrade and troubleshooting
• Microsoft 365 Administrator support
• Guide documentation preparation
• Staff/User Training
• Process Improvement
• Desktop Support
• User credential management Communication
• Mailbox migration and mailbox server upgrade
• Ability to work with little or no supervision, and leadership skills.
• High sense of responsibility, ability to learn fast and improve on the job
• Warm personality, good communication and interpersonal skills, strong team player.
HOBBIES
Internet surfing, Travelling, Sports, Music.
REFEREE
William Chukwu
MD,The Web 360--
Benedict Olusola Amusan
Founder, De Benedict Initiative for Social &
Economic Dev.--
Abiodun Olokode
Regional Sales Manager, Lotus Beta Analytics--
