JOY ONYINYECHI EKE
Phone:- | Email:-| LinkedIn:
https://www.linkedin.com/in/joykatherine
Portfolio: ekejoyonyinyechi.my.canva.site
SUMMARY
Detail-oriented and proactive professional with experience in customer-facing roles, data management,
and administrative support. Skilled in communication, problem-solving, and delivering exceptional client
experiences. Tech-savvy with proficiency in Google Workspace, Microsoft Office Suites, and customer
support tools. Adept at resolving inquiries, maintaining confidentiality, and collaborating with teams to
ensure customer satisfaction.
SKILLS
Customer Support & Client Relations
Communication & Active Listening
Problem-Solving & Attention to Detail
Data Entry & Analysis
Google Workspace & Microsoft Office Suites
Project Management & Prioritization
Time Management & Multitasking
Tech-Savvy & System Navigation
Confidentiality & Discretion
Team Collaboration
VOLUNTEER EXPERIENCE
Virtual Assistant
Independent Entrepreneur
January 2023 – Present
Arrange regular flight bookings, ensuring cost-effective and timely travel options.
Maintain detailed financial records, tracking expenses and payments accurately.
Deliver organized reports to support personal budgeting needs.
Virtual Assistant
Reverend – [The Presbyterian Church of Nigeria]
December 2024 – February 2025
Compiled the church calendar for the year using Google Sheets, ensuring accurate scheduling of events
and services.
Performed data entry for meeting minutes using MS Word, distributing them to relevant stakeholders.
Booked travel tickets and coordinated logistics for pastoral engagements.
Virtual Assistant
Independent Entrepreneur
November 2024
Developed a weekly meal plan using google sheets,tailored to dietary preferences to reduce daily
decision-making stress.
Shared meal schedules via Google Drive, ensuring visibility for both parties and enabling real-time
corrections.
Provided ongoing adjustments to plans based on feedback.
PROFESSIONAL EXPERIENCE
Sales Representative
Norland International, Lagos
Aug 2024 – Present
Respond to client inquiries, identify needs, and recommend suitable health and wellness products with
professionalism and empathy.
Build and maintain strong customer relationships, resolving concerns to ensure satisfaction for over 400
clients.
Conduct product demonstrations and training sessions, providing accurate information to educate clients.
Collaborate with team members to develop marketing strategies, leveraging social media to enhance
customer engagement.
Optometry Assistant (NYSC Intern)
Clinix Healthcare, Ilupeju, Lagos
Oct 2023 – June 2024
Assisted optometrist in delivering efficient patient care, conducting vision tests for approximately 30
patients weekly.
Provided clear explanations of lens types and eye conditions, enhancing patient understanding and
satisfaction.
Documented patient interactions and test results accurately, ensuring seamless communication with
healthcare teams.
Demonstrated strong problem-solving skills in addressing patient inquiries and concerns.
Laboratory Assistant (Undergraduate Intern)
Genesis Specialist Hospital, Ikeja, Lagos
May 2021 – Aug 2021
Supported diagnostic testing processes, including blood sample collection and analysis, ensuring
accuracy in results.
Communicated effectively with laboratory staff to maintain workflow and resolve procedural issues.
Maintained detailed records of test outcomes, contributing to reliable patient diagnostics.
EDUCATION
B. Tech in Biochemistry
Federal University of Technology Owerri (FUTO)
Graduated: May 2023
TRAINING AND CERTIFICATIONS
Virtual Assistance – ALX, 2024
Data Analysis – MDTH, 2024
Project Management – PSMI, 2024
Health, Safety, and Environment (HSE1-3) – CIEHS, 2024
LEADERSHIP AND MANAGEMENT EXPERIENCE
Secretary/Treasurer
Final Year Research Project Group, Department of Biochemistry, FUTO
2021 – 2022
Maintained accurate records of meetings and experimental data, ensuring accessibility for team
collaboration.
Managed research funds, prioritizing expenses and ensuring transparency in financial tracking.
Secretary/Treasurer
Undergraduate Hostel Accommodation, FUTO
2018 – 2021
Recorded minutes for over 50 meetings, facilitating clear communication between residents and
management.
Oversaw budget allocation and fund collection, resolving issues related to hostel maintenance efficiently.
