Eke Chinemerem Twinkle

Eke Chinemerem Twinkle

$20/hr
A telemarketing Specialist, customer service, customer care, Lead Generation and Sale.
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Abuja, Fct Abuja, Nigeria
Experience:
5 years
About

A telemarketing specialist.

The past five years in Professional telemarketing experience have been distinguished by achievement including:

  • 20% increase in monthly sales target, consistently.
  • Managed customer data and sales activities using some CRM tools such as; Hubspot, Zendesk, freshdesk etc.
  • Increase a conversation rate by 30% through effective outbound calling.
  • Enhanced customer relationships, leading to a 15% increase in repeat businesses.
  • Resolved customers queries and provided product information.
  • Provide insight of sales strategies through data analysis.
  • Managed high volumes of data entry tasks.
  • Utilised CRM software to manage leads and track progress
  • Made average of 100 outbound calls per-day to potential customers.

PROFESSIONAL SKILLS

  1. COMMUNICATION

Exceptional verbal communication skills and active listening abilities, ensuring effective communication and strong relationship with prospective customers and team members.

2. CRM TOOLS

Technical proficiency in utilising CRM tools like Hubspot, Zendesk, Freshdest to manage customer data, streamline interactions and ensure follow-ups hence enhancing overall performance.

3. SCRIPT ADHERENCE AND ADAPTATION

Exhibit elite-level sales script expertise, seamlessly integrating script adherence with creative adaptability to drive conversations and bespoke pitches that captivate target audience.

4. TIME MANAGEMENT

Ability to maximise time effectively manage calls itineraries, prioritising task to handle multiple leads and follow-up seamlessly.

5. PRODUCT KNOWLEDGE

Demonstration excellence in persuasive communication, fostering robust relationships, consistently delivering exceptional results, and thereby driving successful sales outcomes.

6.PERSUATION AND NEGOTIATION

Demonstrate excellence in persuasion communication, fostering robust relationships, consistently delivering exceptional result, and thereby driving successful sales outcome.

7. PRBLEM SOLVING

Demonstration expertise in troubleshooting, rapidly identifying and addressing root causes to minimise downtime.

8. EMPATHY

Ability to understand and relating to customer concern to provide personalised solution

9. DECISION MAKING

Competence in making quick decision to resolve issues expeditiously

10. COLLABORATION

Expertise in working with team members and other department to solve complex issues

  1. LEAD GENERATION TOOLS

Ability to use lead generation tool to identify and generate high quality leads

Languages
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