Ekaterina Nuzhdina

 EKATERINA NUZHDINA SUMMARY Qualified employee with comprehensive 10 years’ experience in Tourism, Hospitality and Event industries. Proficient at obtaining a goal. Proven success in both B2B and B2C verticals. International working experience. English speaking. Decreased the total price of product for 80 percent by marketing barter agreement. Launched a new travel destination for the company. Capability of establishing a long-term loyalty relationship with clients. Team player. Brought a big significant client and increased the overall profit of the company. Created marketing campaigns and attracted more participants than it was expected. Address Russia, Saint-Petersburg Ready to relocate Phone number - Email address- Skype ekaterinanuzhdina DETAILS Gender: Female Date of birth:- Place of birth: Russia Nationality: Russian Marital Status: Single CORE COMPETENCIES Relationship building Problem solving skills Strong communication skills Analytical thinking Management skills Conflict resolution Decision making Goal-oriented Initiative, self-motivated Multi-Tasking High-level responsibility Even Temperament Flexibility Writing skills EDUCATION University State University of Service and Economics Diploma of specialist Faculty Tourism and International Economic Relations Certifications “Yes, I can!” training Organized by Park Inn by Radisson Courses Event Management Sales Management LANGUAGE SKILLS English (Upper-Intermidiate) Spanish (begginer) Turkish (begginer) COMPUTER LITERACY SKILLS Microsoft Office Excel PowerPoint Outlook OTHER PROGRAMMS KNOWLEDGE Opera Fidelio TBS ERP Email clients: The Bat Thunderbird eM Client WORK EXPERIENCE February 2019 – December 2019 THAILAND Executive Manager TEZ TOUR THAILAND (GLOBAL THAI HOLIDAY CO.LTD.) Management of Southeast Asian Countries: Thailand, Indonesia, Singapore Concluding new contracts with hotels and prolonging the existing contracts. Holding negotiations with executive staff for the purpose of receiving the most beneficial conditions of the contract including the most beneficial rates of accommodation. Receiving promotions from the hotels and analyzing its benefit for the company. Total rate calculation of accommodation taking all valid promotions and the possibility of their applicability into account. Creating marketing strategy and different marketing campaigns to boost the selling and increase production. Holding negotiations with the hotels to participate in marketing campaigns. Analyzing the production of each hotel which the company works with. Analyzing the competitors’ rates. Elimination of rate disparity between current company’s rates and competitors’ by negotiations with hotels. Checking the rate correctness of accommodation in the system. Work with reservation system, ERP, TBS. Processing group requests. Fam-trips arrangement. Creating content for webinars. Managing 4 employees. Comprehensive assistance to Director of the host office. Accomplishments Obtaining necessary contracts in spite of low production in particular hotel. Lowing the total price of hotel accommodation for 80% by marketing barter agreement in the connection with the bankruptcy of one of company’s franchisee. Attraction the maximum quantity of chosen hotels to participate in marketing campaign under the most beneficial conditions for the company in spite of low production in those hotels. Launch a new travel destination for the company – Singapore. May 2017 – September 2018 RUSSIA Project Manager (Event Manager) EVENT-IT LLC Creating unique event programs: selection of ideal venue for event happening, determination of technical support (equipment), filling the program with appropriate artists. Presenting the program of upcoming event to the clients considering the aim of the event and company’s budget. Holding negotiations with clients and adjusting the program if it’s needed. Budget planning. Creating and concluding the contract with clients and vendors. Complete customer support. Communication with vendors. Detailed planning an event. Obtaining the most beneficial conditions from vendors. Preparing the invoices and controlling the payment. Complete coordinating the event on spot. Controlling the performance of involved specialists. Problem solving if any. Providing assistance to General Manager of the company. Accomplishments Bringing a new big client of beauty sphere to the company – Faberlic Cosmetics. Barter resolution with some vendors in the connection with running out of the client’s budget. Predicting all possible unexpected issues. Accuracy, responsibility, fast problem solving. April 2016 – April 2017 RUSSIA Coordinator of events and banquets department HOTEL PARK INN BY RADISSON PRIBALTIYSKAYA Consulting the clients in person in the hotel or by phone conversation. Conducting the hotel inspection. Making selection of appropriate hotel halls for the event taking already confirmed events in the system into account. Making the relevant offer to the potential client. Contract concluding. Preparing invoices. Controlling the payment. Preparing weekly financial reports. Financial closure of the event. Complete planning the event from the preparation (uploading all necessary information to the system) conducting the briefings with hotel staff and clients, coordinating the event on sport, solving different issues if they happened during the event. Managing hotel staff. Accomplishments Building a long-term loyalty relationship with clients. Influence on the final decision to conduct an event exactly in this hotel. Conducting events which scope was from 500 persons up to 1100 persons in the biggest congress hotel of Saint-Petersburg (1150 rooms and 26 conference halls which are able to set up 1100 persons). Conducting events of pharmacological companies. Conducting one of hugest event in the hotel’s history - British American Tobacco – the event included accommodation and F&B services as well. It lasted 7 days. March 2011 – February 2016 RUSSIA Travel Specialist SAFARI-TOUR LLC Consulting the clients in person in the office or by phone conversation. Making selection of the variants of the appropriate tours considering the level of diving certification, demands and budget. Assisting with documents to apply for a visa. Making selection of the optimal flight variants. Contract concluding. Preparing invoices. Controlling the payment. Complete planning the tour from the beginning till receiving the feedback. Solving different issues if they happened during the tour. Financial closure of the tour. Preparing monthly financial reports. Accomplishments Creating interesting individual programs including land routes besides existing diving safari (tours): One of the such tours stamped on my memory which I am proud of: A director of milk factory in Ekaterinburg who didn’t speak English that time (maybe now he is proficient at it)) decided to visit Mexico and stayed there for 2 months. He is technical diver so it means a lot of equipment which is necessary to carry with him. Also he couldn’t apply for American visa and got it consequently it was necessary to find alternative way to come to Mexico avoiding the U.S. and be at the port where his safari – tour started on time. So I found a way how to ship his technical equipment and avoid the U.S. Also different vendors were found by myself. Russian-speaking guides. Translators. Transport services. Eventually it was incredible experience and I got inspired feedback of his journey and my work. April 2011 – October 2011 TURKEY Travel Guide/Excursion Guide NTK-INTOURIST/THOMAS COOK Most of the time I was performing as shop-guide (those people who establishes good emotional connection with the guests and influences on their decision to purchase the product in any shop. In the same time, I was telling about other excursions which the operator had and sold them. Besides the above job I was performing as excursion guide and conducting the city tours around Alanya region (with the shop mandatory visiting). Accomplishments Establishing warm trusted connection with the guests to help them (influence) to make their decision regarding purchase. People purchased even a small souvenir at the shop because of the respect to my person and my work April 2009 – March 2011 RUSSIA Sales Manager NTK-INTOURIST/THOMAS COOK Consulting the clients in person in the office or by phone conversation. Making selection of the variants of the appropriate tours considering their demands and budget. Contract concluding. Booking the tours in the system. Controlling the payment. Solving different issues if they happened during the tour. Following up the tourists to receive their feedbacks about journey. Accomplishments Establishing warm trusted connection with the clients to have a right to influence on their final choice of the tour purchasing. Selling well-quality tour products to the tourists to attract loyal clients