Ekaterina Andrianova

Ekaterina Andrianova born on 29 August 1987 -- January 2019 – Present Freelancer Freelance specialist • Research and analytics • Customer relations • Logistic consulting • Airbnb, booking.com hosting • Tours and city games design. December 2017 – December 2018 Koch Vilnius, Lithuania E-shop manager/CEO • E-commerce project managing • Store website managing • Marketing strategy implementation • Customer support August 2014 – December 2018 UAB Aukso Kelias Vilnius, Lithuania Founder/CEO/Senior consultant • Logistic consulting. • Logistic, freight forwarding and warehousing organizing. August 2007 - June 2014 UPS SCS (CIS) Moscow, Russia Lead of customs clearance process team/customer service team (general cargo) • Manage customer service (customs clearance) operation process. • Lead a team of 6 specialists. • Organizing airfreight and customs clearance process – customs documents preparation, customs clearance consultations, optimization process. • Preparation and analyzing KPI reports • Staff development and recruiting. • Building and maintaining relationships with key customers. January 2007 – August 2007 EMEX Moscow, Russia Key customers specialist (courier delivery) • Handling local delivery process of key customers. • Courier delivery organization. • Building and maintaining relationships with key customers . June 2006 – November 2006 Consulate Cargo Int. Moscow, Russia Import/Export specialist • Organization of Import/Export courier delivery process July 2005 – June 2006 ArtEuroService Moscow, Russia Administrator • Documents circulation process, • Business meeting organization • Staff recruitment. Education- (Bachelor) Utena University of Applied Science (Lithuania) Bachelor of Business management (study field – Tourism and recreation/Hospitality management) Languages • • • Russian — Native English — Fluent Lithuanian — Basic Skills • • • • • • • Excellent command of Microsoft Office, cloud and good knowledge of Adobe Photoshop. Excellent communication, leadership and analytical skills. Able to work both independently and in a team. Approaching customers in a way that is natural and fits the individual situation. Deep understanding of customer service and operations process and how to engage employees to develop business process. Able to meet deadlines. Problem-solving skills. Ability to build from scratch Freelance work and skills • • • • • Professional photography skills Airbnb and booking.com host Individual tours creator, trip itinerary advisor Mobile city tour games builder E-commerce experience