Umana Ekanem Iniobong
Contact Information:
Address: No 82 NTA/Apara Link Road, Mgbuoba, Port-Harcourt, Rivers State, Nigeria
Phone: -
Email:-P.O. Box 9047
Summary:
I am a dedicated and results-driven customer support professional with 2+ years of experience in teaching, tutoring, and quality assurance. I have a proven track record of delivering exceptional customer service, with a strong passion for educating and empowering students. I am skilled in problem-solving and communication, and capable of generating creative ideas, taking proactive approaches, and collaborating with team members to achieve a common goal. I can organize tasks and projects and prioritize tasks based on importance and deadlines including workflow optimization. I have built strong relationships with learners and parents, ensuring high quality tutoring services and excellent customer satisfaction. I am proficient in the use of Microsoft Office packages and other project management tools like Trello.
Education:
University of Port Harcourt (UNIPORT),-
Bachelor of Science (B. Sc), Computer Science
Work Experience:
Technical Tutor, uLesson Education, September 2022 – December 2023
Developed and implemented engaging lesson plans, resulting in a 95% student satisfaction rate.
Collaborated with cross-functional teams to ensure seamless delivery of services.
Successfully established trust and rapport with learners and parents, providing tailored guidance and regular progress updates to ensure exceptional service.
Developed and implemented effective strategies to enhance learner outcomes and parental involvement, leading to increased satisfaction and loyalty.
Technical Assistant, QAQI Team – Achieving Health Nigeria Initiative (EPIC ACTIVITY 2), April 2022 – July 2022
Facilitated implementation of quality improvement projects contributing to a substantial enhancement in overall service quality.
Developed and implemented continuous quality improvement (CQI) plans, driving proactive problem-solving and process enhancements to ensure exceptional service delivery.
Spearheaded CQI efforts, identifying areas for improvement and implementing data-driven solutions to enhance service quality.
Collaborated on CQI projects, analyzing trends, and implementing process improvements to elevate service standards.
Support Staff, Benmatis Pharmacy (CPARP Supported site For SIDHAS PROJECT), October 2017 - May 2019
Managed inventory and ensured proper documentation, resulting in a 99% accuracy rate.
Supported client management and follow-up appointments, resulting in a 95% client retention rate.
Skills:
Problem-solving skills: Demonstrated ability to resolve complex issues and implement effective solutions.
Interpersonal skills: Built strong relationships through excellent communication.
Creativity: Proven ability to think outside the box and develop innovative solutions.
Proactiveness: Anticipated needs and took initiative ensuring successful outcomes.
Collaborative skills: Fostered effective teamwork and strategic partnerships.
Organizational skills: Excelled in planning, prioritization, and multi-project management.
Prioritization: Demonstrated exceptional time management and task prioritization skills.
