Ejinma Ojaa

Highly motivated and results-oriented Customer Service Specialist with over 8 years of experience exceeding customer expectations. Proven ability to deliver exceptional customer service across all channels, leveraging a strong understanding of CRM and project management tools. Proficient in managing customer projects using cloud-based tools to ensure on-time delivery and exceed Service Level Agreements (SLAs). Possesses excellent written and verbal communication skills, leveraging expertise in Microsoft Suite, Google Suite, Slack in delivering excellent service at every interaction. Committed to delivery excellent customer service at every touchpoint and positive customer experience.

Core competence;

• CRM Tools Proficiency: Proficient with CRM tools, essential for managing customer relationships, tracking interactions, improving overall customer experience, streamlining processes and efficient customer journey.

• Excellent Customer Service: Expert in consistently delivering exceptional service and adhering to service charters, turnaround times, and service level agreements in building strong customer relationships at every touchpoint.

• Customer Onboarding: Coordinated and successfully on boarded high volume of new customers using a one-stop-shop CRM tool, ensuring complete documentation.

• Excellent Administrative Task: Proficient in identifying and addressing administrative challenges proactively. This involve researching solutions, anticipating potential issues, and implementing preventative measures

• Data Entry: Accurately processed and inputs customer’s details with accuracy and speed.

• Email Management/Chat Support: Proactively addressing customer inquiries and concerns through email/chat support contributing to positive customer experiences. Delivering timely resolutions and enhancing the brand image.

• Appointment Scheduling: Efficiently managing appointments to ensures smooth interactions with customers, reducing customer wait times through proactive problem-solving.

• Digital Sales: Leveraging customer interactions to cross-sell digital products, identifying potential customers for the Business Team to grow revenue.

• Lead Geneation: identified and nurtured potential prospect

Tools:

Slack

Microsoft suit

Google cloud platform

Hubspot

Zapier

Zendeck

Freshdeck

Salesforce

Booking.com

Trello

Monday.com

Dropbox

Teams

Mailchamp

Zillow

Yelp

Appolo