Ejimadu Onyinyechi Loveth

Ejimadu Onyinyechi loveth -•- Owerri, Nigeria Chat, email and phone support specialist Experienced Customer Service Representative with a strong background in providing excellent support to customers. I have worked with Vinek Apparel Company, where I handled customer inquiries and resolved issues effectively. Additionally, I have experience as a Chat, Email, and Phone Support Specialist at Johbeco Drilling Company, where I provided prompt and professional assistance to customers through various communication channels. My skills include strong communication, conflict resolution, and problem-solving abilities. I am highly organized and excel in time management. I prioritize customer satisfaction and have a collaborative approach to teamwork. I am seeking a position as a Chat, Email, and Phone Support Specialist to continue utilizing my skills and contribute to the success of an organization. Areas of Expertise • • • • • • Self-motivation Leadership Skills Teamwork Adaptability Communication Collaboration • • • • • Microsoft Excel Fast Learner Communication Skills Leadership Problem-solving • • • • • Decision Making Computer Skills Ability to Work in a Team Customer Service Time Management Professional Experience Johbeco Drilling Company Chat, Email and Phone Support Specialist June 2021 — March 2023 As a Chat, Email and Phone Support Specialist at Johbeco Drilling Company, I provided efficient and effective customer support through various channels, including chat, email, and phone. My responsibilities included: • • • • Responding to customer inquiries and resolving their issues through chat, email, and phone. Providing accurate and timely information to customers, ensuring their satisfaction. Collaborating with cross-functional teams to address customer needs and resolve issues. Maintaining detailed records of customer interactions and transactions. Vinek Apparel Company Customer Service Representative February 2018 — March 2021 As a Customer Service Representative at Vinek Apparel Company, I provided excellent customer service and support to customers, addressing their inquiries and resolving their issues in a timely and professional manner. • • • • Assisted customers with their inquiries, troubleshooting technical issues, and providing solutions. Resolved customer complaints and ensured customer satisfaction. Collaborated with cross-functional teams to address customer needs and resolve issues. Maintained accurate records of customer interactions and transactions. Education Certificate Page 1 | 2 Digital witch IT training Associate degree Abia state college of health science and technology , Abia state. Licenses & Certifications Certificate of Demand IT skills , Digital witch , Present Professional Training Google support skills Page 2 | 2