Ejim Onya Egwu

I am a dedicated customer support specialist with over three years of experience delivery high quality support across email, live chat, and phone channels. My expertise lies in streamlining customer workflows using CRM and automation tools including Zendesk, Intercom, HubSpot , Zoho etc. to ensure rapid resolution time and high satisfaction scores.

Beyond support, I am currently upskilling in cloud engineering with Altschool African. This technical transition allows me to bring a unique troubleshooting -oriented mindset to every project. I am looking to leverage my communication skills and technical proficiency to help forward thinking companies scale their operations and support system.