Ejil Talip

Experienced and reliable customer service officer with extensive experience assisting in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

I specialize in:

• Answer numerous calls in a high-volume call center environment. Resolve customer complaints and ensure calls are handled professionally and promptly.
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
• Contributed to the company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned “above average” or “excellent” on-call quality evaluations.
• Train and assist entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities.

Work principles:

• Professional approach to problem-solving
• Analysis of modern tools
• Use of best practices in writing clean and optimized Leads & Data
• Learning and discussing the task before starting work