Ejike Chidinma

CHIDINMA EJIKE CUSTOMER SUCCESS CONTACT --Lagos https://www.linkedin.com/in/ejike -chidinma-7b787529a? utm_source=share&utm_campaign =share_via&utm_content=profile& utm_medium=android_app PROFESSIONAL SUMMARY As a graduate of English and literature and a skilled link builder, my educational background and professional journey have equipped me with creative problem-solving skills, effective communication and collaboratory skills. This background equips me to provide excellent customer support. I am committed to helping businesses thrive by building relationships and consistently delivering high quality results and these skills makes me a valuable asset in a customer care role. WORK EXPERIENCE EDUCATION- UNIVERSITY OF NIGERIA NSUKKA, NIGERIA Bachelor of Arts (B.A.) in English language and Literature Link Builder OCTOBER 2023 - MAY 2025 Identifying link generation opportunities. Building and maintaining relationships with industry partners to secure links for my clients websites. Creating relatable, relevant and linkable contents that are attractive and engaging, with the goal of earning high quality backlinks from authoritative websites. SKILLS Strong ability to empathize and build rapport with customers. Ability to collaborate and work efficiently with diverse clients and team members, ensuring that business goals are met and that customer satisfaction is guaranteed. CERTIFICATIONS Linkedin learning certificate in Customer Success Foundations. Linkedin learning certificate in Building rapport with customers.. Linkedin learning certificate in Customer experience leadership. Alison certificate in Customer service skills. Ability to dutifully follow instructions. Skilled in deescalating customer tensions. proficient in Microsoft office suite. ACCOMPLISHMENTS Generated 53 DR 70-80 high quality backlinks within the first three months, enhancing websites authority and boosting site visibility. Increased organic traffic by 25%. Improved average ranking position by 15 spots within 3 months and 10 within 6 months. Built and maintained strong relationship with media contacts through outreach and collaboration to ensure sustained link acquisition and media partnership.