Ejie Goodness Kelechi

GOODNESS EJIE Rukpokwu-Eneka Road, Port Harcourt, Rivers State- |- Objective To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Education Michael Okpara University of Agriculture, Umudike, Abia State Marketing 3.58 2018 Experience Ustanco Global Resources 01/12/2023 - 20/02/2024 Customer Support Representative Provided targeted customer support via live chat, email and telephone. Communicated with customers over chat and email to resolve service issues. Worked closely with client's service team and other departments to drive customer satisfaction and success. Market Square Limited 01/08/2023 - 20/11/2023 Data Entry Clerk Transferred data from hard copy to computer files an database systems. Checked completed works for errors to make necessary corrections. Adjusted setting for formatting, page layout, line spacing and other style requirements. Decagon Institute, Lagos, Nigeria 01/02/2023 - 05/06/2023 Virtual Executive Assistant Managed client's email inbox, and responding to emails based on specific guidelines. Documented payments and expenses to keep financial records current. Used advanced Microsoft Word skills to compose, prepare and edit correspondence. Empire IT Solutions Ltd 05/03/2022 - 01/11/2022 Virtual Assistant Handled email correspondence to maintain clear, concise and timely communication with client. Executed travel arrangement on behalf of client by researching and booking flights. Answered telephone to screen calls, provide information and take message. IFET POS SERVICES 01/09/2020 - 01/12/2021 Customer Support Executive Kept detailed records of customer transactions, recording support inquiries, complaints and action taken. Studied customer interaction and collected feedback to identify potential service improvement. Adviced and consulted customers offering tailored product guidance and troubleshooting. Mummy-mummy Fishery Company 12/09/2019 - 18/08/2020 Data Entry Clerk Created comprehensive Excel spreadsheets to organize large dataset. Verified outdated data to make necessary changes to record. Typed information and data provided by customer, verifying data integrity and completeness for record keeping accuracy. Rich Model Schools, Port Harcourt 01/09/2018 - 10/08/2019 Virtual Assistant Used advanced Microsoft Word skills to compose, prepare and edit student data. Documented payments and expenses to keep financial record current. Compiled and analyzed data from monthly report to prepare presentation for management. Golden Computers 07/07/2013 - 20/12/2014 Data Entry Clerk Transferred data from hard copy to computer files an database systems. Checked completed works for errors to make necessary corrections. Adjusted setting for formatting, page layout, line spacing and other style requirements. Wintech Computers 07/11/2012 - 01/06/2013 Customer Service Representative Responded to pre-sales inquiries, returns and routine order processing order. Communicated with customers over chat and email to answer questions and resolve product issues. Reviewed warranty claims, examined defective parts and reported to quality assurance team for analysis. Skills Customer relationship: Studied customer interaction and collected feedback to identify potential service improvement. Data entry: Transferred data from hard copy to computer files an database systems. Virtual Assistant: Managed client's email inbox, and responding to emails based on specific guidelines. Problem-Solving skill: Adviced and consulted customers offering tailored product guidance and troubleshooting. Record Keeping: Kept detailed records of customer transactions, recording support inquiries, complaints and action taken. Advanced Ms Word/Excel: Adjusted setting for formatting, page layout, line spacing and other style requirements. And using advanced Microsoft Word skills to compose, prepare and edit correspondence. Accuracy: Checked completed works for errors to make necessary corrections. Documentary: Documented payments and expenses to keep financial records current. Reference Ahuchaogu Chinecherem Jackson - IFET POS SERVICES Executive Manager-Uba Stanley - Ustanco Global Resources Managing Director-