Ejide Samson

Samson Ejide Lagos, Nigeria - |- PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant & HubSpot Specialist with 4+ years experience supporting business operations through admin, customer support, and CRM management. Skilled in email management, lead generation, appointment scheduling, and client communications. Adept at using HubSpot, Google Workspace, and MS Office to streamline workflows and improve response times. CORE SKILLS CRM & Tools: HubSpot CRM, Google Workspace, MS Office, Slack Admin Support: Email & Calendar Management, Data Entry, Document Handling, Reporting Client Relations: Inbound/Outbound Calls, Customer Support, Complaint Resolution, Lead Generation Operations: Staff Onboarding, Training & Task Supervision, Appointment Scheduling PROFESSIONAL EXPERIENCE Administrative Secretary | Micoe Engineering Ltd | 2020 – 2024  Managed company email and documentation, ensuring 24-hour response time for client inquiries  Coordinated staff onboarding and training, supervising daily tasks for operational efficiency  Scheduled and confirmed client appointments, reducing no-shows by improving followup process  Resolved client complaints and provided admin support for engineering reports and documentation  Delivered operational support across departments to maintain workflow continuity EDUCATION Petroleum Training Institute, Effurun HND – Environmental & Industrial Safety Technology LANGUAGES English – Fluent, written and verbal communication