Ejeliogu Oluchi Ruth

EJELIOGU OLUCHI Ruth - ADMINISTRATIVE VIRTUAL ASSISTANT-- https://www.linkedin.com/in/oluchi-ejeliogu-770b80302/ Linkedin Profile Working Remotely SUMMARY Administrative Virtual Assistant with good strategies in providing high-level executive support and efficient administrative services. ●​ Proficient in data entry, web research, and email/calendar management, ensuring seamless communication and organization across teams and Skilled in customer support with a focus on professional communication and strong phone etiquette. ●​ Adept at creating presentations, managing documents, and handling general clerical tasks with exceptional attention to detail and Known for prioritizing effectively, problem-solving and delivering reliable and organized assistance in remote environments. ●​ VOLUNTEER ACTIVITIES Customer Service Assistant Obrown Cooperative Firm Suleja-Niger-State July 2018-Oct 2020 ●​ Ensured a positive customer experience by addressing customer needs effectively and responding promptly to customer inquiries through phone, email, and chat, resolving issues to ensure an increment in customer satisfaction score by 25% and reduced chum. ●​ Accurately maintain records of customer interactions,analyze customer feedback to identify trends, and resolutions to support future interactions. ●​ Provide detailed product and service information, offering knowledgeable recommendations. ●​ Collaborated with team members to develop a knowledge base,reducing average handling time by 30% and improving the overall efficiency of support operations. Souvenir Unit Assistant Nnamdi Azikiwe University Souvenir Store- Awka-Anambra Jan 2024-Present ●​ Helped organize sales documentation and record, contributing to customer satisfaction by 25% and team success. ●​ Skilled in assisting inquiries, and managing transactions to ensure a positive experience. ●​ Provided an excellent service with clear communication,Organization,and attention to details in fast-paced environments. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Data Entry and Management Email Management/ Calendar Management Customer Support and Communication Organizational Skills Time Management and Prioritization Problem-Solving/Technical Proficiency Attention to Detail Clerical Skills/Active Listening Web Research Presentation Creation and Document Maintenance Phone Etiquette/Empathy EDUCATION/CERTIFICATION Federal Polytechnic Oko, Anambra State - 2023 HND-Biochemistry/Microbiology ALX Africa Virtual Assistant Training - 2024