Eissa

EISSA IBRAHEM CONTACT - - -Elmohandisien - Cairo - Egypt LANGUAGE Arabic German English EDUCATION Bachelor's degree in Languages and Translation from Al-Azhar University Cairo - Egypt. EXPERIENCE Tour Guide (German-English speaking- Worked in the tourism field as a Tour Guide for tourist groups, primarily in German and English. Acquired skills in communicating with customers and solving their problems. Customer Service - Airline flights Booking (Etraveli- Worked in customer service flights agency (Etraveli ) specializing in airline booking, for nearly 3 years, handling Calls and Emails in both German and English. I have experience with global airline booking systems such as Amadeus and Sabre, as well as experience with the booking system affiliated with Lufthansa, Farelogix. Gained sufficient experience in resolving booking issues and dealing with various airline booking systems. COURSES CCNA MCSA Microsoft 365 fundementals Microsoft 365 Azure fundementals Sykes (foundever) 2023-till now My mission at eBay is to assist customers, answer their questions, and solve their problems. My role involves finding solutions that benefit both the buyer and the seller, allowing me to develop valuable skills in reaching mutually satisfying agreements. SKILLS Skills will be found on the following page. SKILLS Ability to solve airline booking problems and make independent decisions. Good communication skills and the ability to work within a team. Ability to manage the group, understand their problems, and solve them, which I learned from accompanying tourist groups in the tourism field. Proficient in handling global booking systems (Amadeus, Sabre) and Farelogix, the booking system affiliated with Lufthansa. Ability to solve airline booking problems and focus on the smallest details. Ability to communicate with airline customer service representatives to find a solution that satisfies the customer.