Eisel Dennis Leyva

I am a hard working, focused and a very passionate freelancer. I have 9 years working with the Business Process Outsourcing with the Technical support team, Sales Team, Fraud Team with SiTEL, Abc360 Ltd Co. and Convergys Philippines. I can also be your jack of all trades when it comes to my skills.

Tasks:
Analyzing fraud on the account or fraud on the transactions.
Answering query questions relating to their billing issues.
Selling products appropriately from the company like Connectech, HBO, PPV's, Connectech, Showtime and Bundle packages and etc.
Troubleshoots Internet and computer problems.
Troubleshoots Voice over the IP issues.
Troubleshoots IP-TV's (all TV connections, configure smart TV's, Tivo's, DVR's, Remote controls).

Key Skills: Microsoft office applications like Excel, Word and Powerpoint, typing and hypertasking skills while talking and doing admin tasks averaging 55-60 wpm.
Hardware and Softwares problem solving skills.
Proficient in Skype, QQ Messenger, yahoo messenger, facebook, twitter, instagram, flip board, google+ and Team Viewer and CMS.