Eira Marie Bacurnay

EIRA MARIE L. BACURNAY Customer Service Representative Amazon VA Cold Caller About Me-m Cawayan Dalaguete, Cebu I have the adequate knowledge, proper skills and right attitude to take on the role that will be assigned to me essential for the achievement of the company’s goals and objectives and beneficial in the realization of its initiatives and business excellence. WORK EXPERIENCE EDUCATION Hotel and Restaurant Management UNIVERSITY OF CEBU 2017 - 2019 Undergrad CONCENTRIX (IT Park, Cebu) Customer Service Representative (CSR) January - October 2024 Offer assistance in product inquiries, troubleshooting, order processing and resolving complaints Meet client needs TECHMAHINDRA VCUSTOMER PHILS, CEBU SKILLS Sales Technical Support Representative (TSR) December 2022 - November 2023 Provide assistance to customers or internal staff with technical Strong work ethic issues Did up-skill Amazon Product Troubleshoots software, hardware and network problems, diagnose Research and Executive issues, provide solutions and ensure users can effectively use Assistant technology products and services Leadership skills Problem-Solving Time Management Presentation Skills Team Collaboration Customer Service Pdoduct research LANGUAGE English ALLSTATE INSURANCE COMPANY Appointment Setter (Part-time/Homebased) August - November 2022 Leads prospect customers and sets appointments to a licensed agent Amazon VA Product Research/CSR(Homebased) June 2024-August 2025 The Amazon Customer Service Representative is responsible for managing customer interactions through Amazon Buyer Messages and ensuring high customer satisfaction. This includes handling inquiries, processing returns or refunds, and addressing negative feedback in a professional and timely manner. The Amazon Product Research VA is responsible for identifying profitable- competition, 6088 product opportunities based on market demand, and profitability. This role involves conducting deep research using Amazon tools, sourcing platforms, and data analysis to support business growth.