Eira Marie Bacurnay

EIRA MARIE BACURNAY WORK EXPERIENCE About Me I have the adequate knowledge, proper skills and right attitude to take on the role that will be assigned to me essential for the achievement of the company’s goals and objectives and beneficial in the realization of its initiatives and business excellence. Education Hotel and Restaurant Management University Of Cebu 2017 - 2019 Undergrad Professional Skills Strong work ethic Did up-skill Amazon Product Research and Executive Assistant Leadership skills Problem-Solving Time Management Presentation Skills Team Collaboration Customer Service Pdoduct research Language English Filipino Citizenship Filipino Character Reference Mark Anthony Alicaba- Colleague Recruitment and Language Assistant- VA November 3, 2024-February 2026 TRUECARE -Did interview candidates to work in Germany -I also manage their documents -I delegate them to their School to start the Language Training -I send emails to the Agencies -Set schedule for Meetings Customer Success Manager- VA December 25,2025-February 2026 TRUECARE -I communicate with students or clients -set appointment -conduct meetings -Book their Exams -Manage their Timelines -Monitor their performance Customer Service Representative (CSR) - Duration (January - October 2024) BPO Industry (Cebu City) Offered Assistance to Customer Answering Customer’s Inquiries Perform Basic Troubleshooting Handled Billings Escalating Unresolved Problem Provide a Great Resolution to the Customer Solving the Problem Technical Support Representative- Duration (December 2022 - November 2023) BPO INDUSTRY (Cebu City) Answering Customers Inquiries Perform a troubleshooting Setting an Appointment Handled Billings Cold Caller - Duration (August - November 2022) Freelance (Remote Job/Part Time) Outbound calls Looking for a prospect Customer Setting an appointment Customer Service Representative (July 2021-January 2022 AMAZON (Remote Job/Part Time) Handled Client Seller Central Account Handled Refund Processing Orders Product Listing Answering Customers Feedback through Email TOOLS Helium Zoom Google Calendar Jungle Scout CRM Excel Spreedsheets Google Docs Monday.com Outlook Zoom Microsoft Teams Microsoft Office LINKS Sample Works: https://drive.google.com/file/d/1viH0YEzosNgD0Fi7cgaCHJPIhwQnL0P/view?usp=sharing Portfolio link: https://drive.google.com/file/d/1blLT6dADXbGnKuA_Wg6bEr8goMB6dbSE/view? usp=sharing