Eira Marie Bacurnay

PRESENTATION By Eira Marie BACKGROUND I am a detail-oriented and proactive professional with a strong background in technical problem-solving and knowledge-based tasks. Known for my excellent time management skills, I am able to multitask effectively while maintaining focus and consistently meeting deadlines. My experience includes working at Amazon as both a Product Researcher and Customer Service Representative, where I handled customer inquiries, resolved concerns efficiently, and conducted product research to support business goals and enhance customer satisfaction. I am tech-savvy and highly resourceful — I enjoy navigating new systems and take initiative in researching solutions whenever I encounter challenges. My ability to learn independently and adapt quickly makes me a valuable asset in fast-paced, dynamic environments. GOALS Improve customer satisfaction through efficient support and issue resolution Enhance product listings to boost visibility and conversions Streamline workflow to increase productivity and meet tight deadlines Conduct accurate research to support informed business decisions Maintain high-quality service while handling multiple tasks simultaneously MY EXPERIENCE "Based on my experience working at Amazon as a Product Researcher and Customer Service Representative, I’ve learned the importance of balancing speed with accuracy. My project goals usually focus on improving customer satisfaction by resolving issues quickly and effectively, while also optimizing product listings to improve visibility and drive sales. I prioritize time management and multitasking, which helps me handle multiple responsibilities—like responding to customer inquiries and conducting product research —without compromising quality. When I face a challenge or something I’m unsure about, I take initiative to research independently before escalating, which helps streamline workflow and reduce delays." EXPLORING NEW OPPORTUNITIES AND GROWTH "I am excited to embark on new experiences and take on diverse roles that will allow me to grow and expand my skill set. Open to learning new skills and eager to upskill, I am committed to bringing fresh perspectives and enthusiasm to every opportunity." THANK YOU