Eileen Grace Galagala

PROFILE A strong-willed and effective Social Media Manager helping clients boost Social Media presence by identifying leads and determining specific markets where the product/service will generate great engagements. EDUCATION JOSE RIZAL UNIVERSITY BS in Hotel and Restaurant Management - 2010 EILEEN GALAGALA SOCIAL MEDIA MANAGER FACEBOOK ADS MANAGER SHOPIFY STORE MANAGER PROFESSIONAL SKILLS Customer Service Support Product Research for Shopify Product Listing Listing Creation and Optimization Account Management Testing and Scaling Ad Sets Troubleshooting errors in Ads Manager and Business Manager PERSONAL SKILLS Strong Communication Skills Time Management Tech Savvy Team Player Teamwork and Collaboration Organized and Detail Oriented Critical Thinking TRAINING E-COMMERCE VIRTUAL ASSISTANT UNIVERSITY PAOLO SPEAKS SOCIAL MEDIA MANAGEMENT 101 CONTACT Phone: - Skype: gem_que_eigal Email:- EXPERIENCE SOCIAL MEDIA MANAGER Managed Facebook Pages and created Campaigns to get the right target audience. Created Content Calendar to strategize publishing upcoming content Hands-on in creating the content and editing photos or videos in Canva Managed Facebook, Instagram and TikTok inquiries SHOPIFY STORE MANAGER Created Shopify store from A-Z. Supported all task needed in starting up a business for my client. Handled Store set up, Facebook Page set up, launched products on all social media platforms, Product Research, Product Listing Order Fulfillment, Social Media Manager, Marketing and Customer Service FACEBOOK ADS EXPERT A+ in Troubleshooting Skills for the largest Social Media Company Provided support for advertisers Created Campaigns for 8 Facebook Pages with different niche Created strategies for Testing and Scaling Ad Sets Created Metrics for determining winning Ads CUSTOMER SUPPORT MANAGER AND SALES EXECUTIVE Chat & Email Support | Outbound & Inbound Calls Support Customer Service Expert for 5 years and Sales Executive for 1 year Handled multiple Customer Service campaigns for both Business to Business and Consumer Processed hotel reservations and cancellations, RV or car rental