Eileen Gallagher

EILEEN GALLAGHER PROFESSIONAL EXPERIENCE SCALE AI, Inc, Remote (US) Dec 2025 - Present Freelance AI Data Annotator • Applied Reinforcement Learning from Human Feedback (RLHF) to help machine learning models improve their learning efficiency. • Assessed various machine models' compliance with legal and ethical standards, including harmlessness, truthfulness, and safety. • Designed prompts with different parameters and evaluated the outcomes. SHIRLEY RYAN ABILITY LAB, Elk Grove Village, IL Apr 2019 - May 2025 Medical Biller (PRN) • Managed patient registration processes and ensured accurate and efficient entry of billing information from multiple physicians. • Processed daily billing transactions, helping to maintain a steady cash flow for the organization. • Verified and validated billing data, which reduced errors and improved the overall accuracy of our billing operations. • Audited and monitored the charge capture system, ensuring that all charges were correctly carried over into the billing system, thereby enhancing financial integrity. • Updated billing systems with corrections from coding compliance and finance departments, helping to ensure adherence to regulatory standards and improve overall billing accuracy. • Organized and reviewed charges to ensure accurate billing for inpatient rehab hospital stays. • Created and managed patient admissions in the hospital system. • Entered charges and validated diagnosis codes for compliance and accuracy. • Performed detailed data entry for billing and patient account updates. • Validated and reconciled all reports related to patient charges and admissions. ASCENSION HEALTHCARE SYSTEM, Elk Grove Village, IL Jun 2015 - Aug 2022 Scheduling Coordinator/Quality Assurance Coordinator • Managed staff scheduling for various therapy levels, which helped maintain optimal staffing levels and ensured compliance with Medicare CMS guidelines. • Maintained and updated the database of therapists' information, which streamlined our operations and improved access to critical data. • Developed necessary forms and documents for staffing needs, making the hiring and scheduling process more efficient for the team. • Oversaw the scheduling of student observations across multiple campuses, facilitating learning opportunities and enhancing collaboration with educational institutions. • Assisted the quality care department with admission and discharge procedures, ensuring a smooth transition for patients and improving overall satisfaction. • Reviewed medical documentation to determine patients' functional measures for discharge using both FIM and QI scales, which helped ensure appropriate care transitions. • Ensured therapy treatment goals were met for each patient. • Monitored compliance goals and maintained adherence to regulatory standards. • Collaborated with therapists, providers, and administrative staff to optimize scheduling efficiency. BRIDGE PERSONNEL SERVICES, Gurnee, IL Sep 2014 - May 2015 Pharmacy Technician • Processed prior authorization requests for specialty medications from various sources, which streamlined the approval process and reduced delays for patients. • Managed the intake of requests from pharmacies and physician offices, ensuring all necessary information was collected accurately and efficiently to facilitate timely approvals. • Follow-up on pending requests regularly, which helped maintain clear communication and kept all parties informed throughout the process. • Ensured all requests were seen to completion, contributing to improved patient care and satisfaction by minimizing the time patients had to wait for their medications. EILEEN GALLAGHER EDUCATION AND TRAINING SUNY ORANGE Associate of Science (A.S.) Human Biology TECHNICAL SKILLS Data & Technology • Data Integrity & Quality Assurance • AI Model Evaluation & Safety Assessment • Reinforcement Learning from Human Feedback (RLHF) • Prompt Engineering & Parameter Testing • Spreadsheet Management & Data Analysis • Microsoft Office Suite • Google Office Suite Healthcare & Compliance • Documentation Compliance & Regulatory Standards • Medical Chart Review & Analysis • HIPAA Compliance & Training • Prior Authorization Management • Data Entry & Processing Project & Process Management • Schedule Management & Appointment Scheduling • Model Performance Testing & Evaluation • Quality Control & Risk Assessment • Patient Support & Communication