Eileen Anzabwa

Portfolio Professional Summary Experienced in growing, scaling, and leading world class teams at fast-paced startups. Adept at driving adoption and expansion and providing of software products while partnering cross functionally to implement processes, playbooks and best practices. Core competencies and Key Attributes ● Customer Success ● SaaS Startups ● Process Implementation ● ● ● ● Strategic Planning Team Leadership Communication Self-Starter ● ● ● ● Problem Solving Innovator Data analysis Documentation PROFESSIONAL EXPERIENCE Project Manager April 2022 – Present 64 Robots, Baltimore, Maryland, US Responsible for managing all aspects of end to end software implementation projects with focus on ensuring successful deployment. 1. Proactively worked on setting clear goals, identifying roadblocks, designing solutions, risk identification and mitigation plan, established success metrics, tracking and reporting progress. 2. Established a clear communication plan involving all the stakeholders, empowering them to work efficiently. 3. Creating and driving the overall project strategy, roadmap, and product vision 4. Leading and mentoring the technical team by setting the strategy and prioritizing; hiring, training, and developing a world-class team 5. Effectively capturing and analyzing customer feedback and behavioral data and using those insights to drive improvements and eliminate friction from the overall experience 6. Facilitating product discovery and validation with customers by generating hypotheses, new concept ideas, and conducting user research 7. Developed tools, processes, and best practices to ensure customers are realizing the greatest possible value 8. Acted as a liaison between client and development team and vice versa ensuring to effectively capture requirements, conduct a feasibility study and finally break down requirements tasks into smaller executable chunks. 9. Developed and maintained a continuous close relationship with clients throughout the project lifecycle Freelance Project Manager June 2020 – Mar 2022 1. Worked with a technical team from the UK to develop a booking application for doctors and patients – patients can use the app to schedule appointments with doctors for home visits. 2. Worked with a technical team from Kenya to build an online marketplace for farmers where they could sell their produce at the same time they(farmers) could purchase equipment and material. 3. Yoga app and website - personal project currently a work in progress Project Manager September 2018 – March 2020 Legibra Solutions Kenya Responsible for managing all aspects of end to end software implementation projects with focus on ensuring successful deployment. 1. Partnering very closely with our sales teams to engage with leaders and existing customers to define goals and leverage our products and services to achieve them. 2. Manage and report on company data and metrics to make strategic recommendations based on findings 3. Communication with stakeholders on project statuses 4. Ensured project pipeline ran smoothly and resolved any arising issues quickly and efficiently 5. Data reporting and analysis 6. Reactivated 10 out of 17 ‘dead’ projects in the timeline bringing them to a close and in the process keeping our promise to the clients and salvaging the organization’s reputation. 7. Improved presentation of reports from a tabular to pictorial format making it easier to identify and quickly resolve challenges. 8. Identified the need and established a quality assurance team Customer Experience Manager March 2014 – August 2018 Craft Silicon Kenya Ensured a superior customer experience by focusing on ongoing relationship-building and proactive customer management activities 1. Develop company-wide customer success processes to align with Marketing, Sales, Software Development 2. Drive decisions on new/enhanced tools, platforms, and programs for efficient, sustainable processes and growth. 3. Establish analytics reporting to understand how our marketing activity turns into customers and continually refine our process to convert customers. 4. Develop and champion change initiatives in a performance based environment. 5. Measure and monitor customers' achievement of critical and key performance indicators. 6. Coordinate and manage product escalations with stakeholders. 7. Provided ongoing, proactive support throughout the customer life cycle 8. Conduct weekly workshops for 10+ clients to explain product features and respond to immediate needs. Technical Writer March 2013 – August 2014 Craft Silicon Kenya 1. Writing easy-to-understand user interface text, online help and developer guides 2. Write and create user manuals for software products 3. Create flowcharts and mind maps at project conceptualization 4. End user training i.e. train end users on how to use the end product 5. End user support Skills ● ● ● ● Account management Project Management Process improvement Data Analysis ● ● ● Strategic planning Customer service Social Media Management ● ● ● ● Technical pre-sales Event management Quality control Reporting ● Customer onboarding Tools & Tech ● Notion ● Linear ● Figma ● Webflow ● End user training ● ● ● ● Trello Jira Canva Slack ● ● ● ● ● Wordpress Salesforce Nova Shopify Woocommerce Education Course: Bachelor of Business and Information Technology - Strathmore University Certifications: Women and Leadership (European Business University – Luxembourg) Strategic Management (European Business University – Luxembourg) Marketing management (European Business University – Luxembourg)