Eijay Repalam

I’m a dedicated Virtual Assistant and Customer Support professional with over 4 years of experience helping businesses stay organized, efficient, and connected with their customers. I have worked in customer service, live chat support, and virtual assistance roles where I learned to handle tasks with professionalism, accuracy, and care.

⭐ Skills & Strengths

• Excellent written and verbal communication
• Strong organizational and time management skills
• Detail-oriented with the ability to multitask
• Problem-solving and proactive approach
• Comfortable working independently or in teams
• Adaptable to fast-paced environments

📌 Work Experience

• Customer Service Representative (Telco Industry) – 2 years

• Handled inbound calls, resolved customer issues, and provided account support

• Consistently met KPIs and delivered high-quality service

• Live Chat Support Representative – 1 year

• Managed multiple customer chats at once

• Delivered accurate, empathetic, and timely solutions.

• Virtual Assistant – 2+ years

• Provided admin support, scheduling, data entry, and email management

• Assisted in outbound sales and lead follow-ups

• Managed social media pages and helped increase engagement.

🛠 Tools I Use

• Google Workspace (Docs, Sheets, Calendar, Drive)
• Microsoft Office (Word, Excel, PowerPoint)
• CRM tools (HubSpot, Zoho)
• Social Media platforms (Facebook, Instagram)
• Communication tools (Slack, Zoom, Skype)
• Email marketing tools (Mailchimp)

I’m reliable, proactive, and always focused on helping businesses save time and achieve their goals. Whether it’s customer support, admin work, or social media management, I make sure to deliver results that exceed expectations.