Eian Kristelle Ang

EIAN KRISTELLE ANG Social Media Marketer / Virtual Assistant WORK EXPERIENCE PERSONAL BACKGROUND Panasiatic Solutions June 2016 - Oct 2016 Customer Service, Data Entry, Technical assistance I am a professional in Content Creation, Data Entry, Customer Service, Social Media Management and can do Graphic Design. SKILLS - Oral and written communication skills - Utilizing Microsoft Word, Excel and, Powerpoint - Email Management - Strategic planning - Community Management - Understand how content works on social media - Creative mindset - Accuracy and attention to detail - Administrative skills - Knowing what is trending - Developing concepts, graphics and layouts - Professionalism and strong work ethics GET IN TOUCH WITH ME-- - Skype ID: live:.cid.8898fbbe2f4da49a https://eiankristelleang.wordpress.com/ portfolio • updating customer's information into CRM •assisting on checking customer's remaining balance •completing purchase of airtime •troubleshooting phone problems like having no signal or being unable to make phone calls Ubiquity Global Services Oct 2016 - Oct 2017 E-commerce Assistance, Chat, Email, and Data Entry •responding to chat inquiries in real-time •clearing email queues about customer complaints, feedback, and suggestions •updating personal information of partner merchant into CRM •processing disputes and refund • hit a daily quota for completing cases/emails/tickets Aimedia Call Solutions Sept 2017 - Feb 2018 Marketing & Sales, Appointment Setting, Data Entry •cold calling potential prospects •providing information about the service •close an appointment and sale •updating personal information Concentrix Mar 2018 - Apr 2021 Financial Consultant, Sales, Data Entry •updating customer's information •reading billing statement •processing disputes •monitor fraud activity • card replacement •processing balance transfers WORK EXPERIENCE YS5H Gaming PREVIOUS EDUCATION Aug 2020 Bacolod City College Social Media Manager •create engaging content •share with different groups to increase engagement •respond to messages •create graphics •track analytics Finer Credit Solution Associate in Computer Technology Graduated in 2016 Luisa Medel National High School Graduated in 2014 Apr 2021 - July 2021 Credit Repair VA •text blast potential clients •manual outbound calls to potential clients •setting up an appointment •sending email marketing •hit daily quota for texts, emails, and calls •responding to potential clients in sales message website •closing sales •managing Facebook page Scale Alley Agency Aug 2021 CHARACTER REFERENCES Dhamielyn A. Sarno Project Manager - Pro VA PH-- Social Media Marketer / VA •Facebook group research • Facebook group community management •setting up an appointment •assisting chat inquiries •lead prospecting •lead generation •google sheets documentation •daily reports Jomar Enecio Founder - Virtual Assistant Training Philippines--