Ehsan Vohra | Freelancer Resume

Ehsan Vohra Sales Business Development _- + Karachi Pakistan PROFESSIONAL SUMMARY PROFESSIONAL CERTIFICATION Experienced business development, sales and marketing associate, with handson expertise in market research, analysis and evaluating growth strategies. Adept at networking with decision makers, conducting business introductions, and growing a customer base. Excellent communications and presentation skills with proﬁciency in CRM and MS Oﬃce. Recognized for consistent performance and achieving targets. Inbound Sales Methodology ~ 11/2017 - Ongoing + Remote work Consumer Products - 35% reduction of support tickets achieved by improving overall product quality - Trained over 7 new employees in providing better customer service and eﬀective communication - Agent call monitoring results improved 20% - Developed documentation and training strategy for the quality unit and established training proﬁles which increased eﬃciency by more than 40% - Prepares and analyzes internal and external quality reports for management staﬀ review - Monitor customer service performance on the agent and team level - Coordinates and facilitates call calibration sessions for call center staﬀ FIND ME ONLINE 6   LinkedIn https://www.linkedin.com/in/ehsanvohra-/ WhatsApp - Skype lajpal2 LANGUAGE > https://www.infantoptics.com/ English Sales Professional ~ 03/2015 - 12/2017 + Remote work Marketing agency - Boosted client satisfaction ratings 88% providing professional, eﬀective solutions - Improved sales through reporting and tracking, increasing sales by 20 % - Initiated new sales behavioral coaching process that resulted in positive sales performance by 30% quarter-over-quarter - Increased valid sales opportunities 25% through sales planning and proactive networking - Developed sales evaluation metrics for sales team - 30% more sales - Generated a 30% increase in sales by creating, planning and implementing streamlined sales process - Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers > https://accelerantsales.com/ Hub Spot Academy Udemy, Inc Quality Assurance Supervisor Accelerant Sales Group Inbound Methodology Lead Generation PROFESSIONAL EXPERIENCE Infant Optics Hub Spot Academy C2 Proﬁciency MY LIFE PHILOSOPHY Progress is impossible without change, and those who cannot change their minds cannot change anything. George Bernard Shaw PROFESSIONAL SKILLS Communication Goal Oriented Self-motivation Organized Creative Thinking Adaptability and Flexibility Product Knowledge Leadership Skills PROFESSIONAL EXPERIENCE EDUCATION Sales Management Specialist Digital Globe Services ~ 09/2014 - 02/2015 Bachelor In Commerce + Karachi Pakistan Telecommunications service provider Closed 85% of the inbound leads - Handled 100+ inbound calls daily including billing questions, technical support, and customer escalations - Surpassed sales target to place myself in the top 25 sales specialist in my region - Increased company sales by 25% during employment - Handling technical support requests, reduced lead time by 25% - Increased revenue by 20% within one month focusing on outbound prospecting, inbound qualiﬁcation, and evaluation account management - Increased open and click rates of monthly marketing emails by 3% on average > https://www.ibex.co/ ~ 01/2013 - 08/2014 + Karachi Pakistan Business Process Outsourcing - - - - - - Dedicated customer service keeping less than a 10% cancellation rate Implemented a database for customer and product query resolution to ensure consistent customer service delivery and increasing eﬃciency by 40% Work with customer service manager to ensure proper customer service is being deliver and it will help us increased customer satisfaction up-to 80 % Exceeded sales plan by 8% by focusing on customer service, in stock, and product presentation Implemented in-house inter-modal service to increase control and reducing our trucking cost by 20% Improved customer service by 40% through eﬀective engagement strategies & implementing operational procedure Reduced refund processing time for customers by 50% with integration of customer service portal and the payment gateway > http://www.eplanetcom.com/ Customer Service Team Lead Sainsbury's ~ 09/2014 - 09/2017 + Karachi Pakistan English Literature Berlitz Language Center ~ 01/2007 - 01/2009 + Karachi Pakistan IELTS British Council ~ 02/2009 - 04/2009 + Karachi Pakistan PROJECTS I COMPLETED Sales / Lead generation Customer Service Executive E Planet Communications University of Karachi ~ 01/2010 - 09/2012 + London England Supermarket company - Led team of 13 staﬀ to ﬁnd deeper workplace engagement and improved customer service metrics and productivity - Optimized the department’s operation by managing team productivity, time management, and customer service - Eﬀectively communicated with team members to ensure high customer satisfaction and eﬃcient service over a period of 2 years Increased customer satisfaction with 25% by improving customer service - Increased customer retention by 10% via updating customer service procedures - Received superior customer service satisfaction scores for 4 consecutive quarters Implemented advisory service models resulting in 90% increase in customer re-engagement > https://www.sainsburys.co.uk/ ~ 03/2015 - 03/2016 + Accelerant sales group Marketing agency Find prospects and leads - Identify buyer persona proﬁles Consult with sales and marketing team to ensure the eﬃciency - Prepare and present reports when need > https://accelerantsales.com/ Sales consultant ~ 04/2016 - 04/2017 + Call Cabinet Corporation premium cloud-based platform Generate and track new leads to continue expanding the reach of the business Meet with other associates and sales consultants to discuss innovative ways to eﬀectively sell to customers - Demonstrate advanced sales knowledge, and stay up to date on all company policies and procedures > https://www.callcabinet.com/ Marketing Research ~ 10/2017 - 05/2018 + Hudson Robotics Laboratory equipment supplier Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations - collating information and interpreting data for clients - Understanding business objectives > https://hudsonrobotics.com/