Ehinju Tolani

Ehinju Tolani Address: Ayobo, Lagos Phone number: - Email address:-Web: Portfolio 1 | Portfolio 2 Profile Customer-focused and tech-savvy professional with strong experience in client communication, digital project management, logistics coordination, and customer service operations. Adept at building and maintaining relationships, handling confidential data, and resolving client issues with professionalism. Certified in Customer Relationship Management, with strong digital skills and a drive to continuously grow in service-driven roles. Core Skills CORE SKILLS Customer Relationship Management (CRM) Client Communication & Support Complaint Handling & Service Recovery Candidate Screening & Talent Matching Confidential Data Management Digital Copywriting & Documentation Canva (Web Design & Visual Presentation) Microsoft Office Suite | Google Workspace Cybersecurity Awareness | Ethical Communication Work Experience 04/2025 – 04/2025 Remote Digital Copyediting Universal digital library, freelance Edited and reviewed over 100 digital documents for the Digital Library, enhancing clarity and accuracy to meet high editorial standards for a wider audience. Collaborated with contributors to help them clearly communicate their ideas, ensuring consistent quality across published works and improving overall user engagement. Provided constructive feedback on writing styles, supporting authors in refining their craft, which resulted in a higher-quality collection. 01/2020 – 02/2025 Nigeria Exporter, Logistics, and Client Support Starcrowns logistics Managed client communications and feedback for both local and international deliveries, ensuring high levels of satisfaction. Oversaw logistics operations to guarantee timely and accurate delivery of goods. Resolved delivery and documentation issues using effective problem-solving strategies. Maintained strict data privacy protocols and leveraged CRM tools to monitor and enhance client interactions. Work Experience Coordinated shipments for over 100 clients, streamlining processes and improving customer satisfaction ratings. Negotiated with international suppliers, achieving a 15% cost reduction and securing more favorable contract terms. Implemented a real-time tracking system, increasing operational efficiency by 30% and enhancing client transparency. Trained and mentored junior staff, resulting in a 20% boost in team productivity and performance. 09/2010 – 11/2011 Lagos, Nigeria Secretary Atunrase Divine Carpet Delivered professional front-desk and client-facing support. Scheduled appointments and maintained organized, confidential records. Provided exceptional service that enhanced customer retention and office efficiency. Coordinated daily office operations, streamlining processes and improving overall team efficiency. Managed meeting schedules to ensure timely coordination with clients, enhancing collaboration and minimizing conflicts. Maintained an organized filing system, enabling faster document retrieval and saving valuable time. Assisted in data preparation and reporting, supporting management in informed decision-making and strategic planning. Education & Certifications 04/2025 – 05/2025 Customer Relationships Management / Customer Service Representative AQSkill Academy 02/2025 – 2025 02/2025 – 04/2025 2008 – 2010 AI Career Essentials ALXAfrica Introduction to Cybersecurity AQSkill Academy Diploma in Computer Science University of Abuja Projects & Technical Experience Resume & Portfolio Design Created personalized career documents for professionals. CRM-focused Client Management Applied service skills during logistics coordination. Projects & Technical Experience AI Career Web Presentation Built an AI career roadmap using Canva. Cybersecurity Practices Used safe digital habits while handling client data. Career Highlights Successfully transitioned into tech and customer service through self-driven learning. Delivered results in logistics, digital design, and administrative roles. Continuously upgrading skills in CRM, cybersecurity, and digital client engagement.