Ehimwenma Precious

EHIMWENMA PRECIOUS Customer Care Support, Data Entry, Sales TEL:- /- Email:-No, 16 Obasohan Crescent Off Oko Central G.R.A, Benin City, Edo State Professional Summary Results-driven Customer Service and Sales Representative with over 3 years' experience. Skilled in assisting clients with policy selection, enrollment, and customer support while ensuring compliance with HIPAA and company regulations. Adept at handling high-volume customer interactions via phone, email, and chat, resolving inquiries, and maintaining accurate CRM records. Strong background in outbound sales, lead qualification, and collaboration with sales and underwriting teams to optimize the customer experience. Proven ability to meet performance targets, educate clients on insurance options, and contribute to overall business growth. WORK EXPERIENCE: Simply Insured – [Remote] Customer Service Representative -) • • • • • • • Assisted customers in selecting and enrolling in health insurance plans based on their needs. Provided real-time support via phone, email, and chat to address client inquiries and resolve issues. Educated customers on policy details, coverage options, and benefits. Processed policy changes, renewals, and cancellations while ensuring compliance with company policies. Collaborated with sales and underwriting teams to streamline the customer experience. Maintained accurate records of customer interactions and transactions in the CRM system. Ensured HIPAA and data privacy compliance while handling sensitive customer information. Select Quote – [Remote] Cold Caller / Sales Representative -) • • • • • • • Conducted outbound calls to potential clients, introducing Simply Insured's health insurance products and services. Engaged prospects in meaningful conversations to understand their insurance needs and qualify leads. Scheduled follow-up calls and appointments for senior sales representatives. Maintained a high volume of calls per day while meeting or exceeding conversion targets. Educated potential customers on insurance plans, coverage options, and benefits. Recorded customer interactions, feedback, and lead status in the CRM system. Worked closely with the sales and customer service teams to optimize the sales process LAPO MFB LTD IT Support -) • Provided technical support for hardware, software, and network-related issues, ensuring • • • • • minimal downtime. Installed, configured, and maintained computers, printers, and other IT equipment. Assisted employees with troubleshooting operating systems (Windows/macOS/Linux) and software applications. Managed user accounts, permissions, and security settings in Active Directory. Monitored and maintained network connectivity, ensuring smooth operation of LAN/WAN infrastructure. Implemented cybersecurity measures, including antivirus updates and firewall configurations. LAPO MFB LTD Network and Security Administrator Officer -) • • • • • Monitored network performance and security, identifying and mitigating threats in real time. Implemented and enforced security policies, including access controls, firewalls, and encryption protocols. Conducted vulnerability assessments and penetration testing to identify security risks. Managed Active Directory, user authentication, and role-based access controls. Configured and maintained intrusion detection and prevention systems (IDS/IPS). SCHOOL-ATTENDED QUALIFICATION DATE • Heritage Polytechnic, Akwa Ibom HND Computer Science 2021 • Ogun State Institute of Technology, Igbesa OND Computer Science 2016 • Hope Well Group of School, Benin City Senior Secondary School Certificate 2011 • Federal Government Primary School, Sokoto Primary School Leaving Certificate 2002 PERSONAL INTEREST: Watching football and movies, Reading, Listening to Music, Travelling, learning new things, and Meeting people LANGUAGE SPOKEN: English, Edo (Bini), and Hausa