Egonu Destiny Chidera

Name: Egonu Chidera Destiny Location: Enugu state,Nigeria Professional Summary Dedicated and highly motivated professional with 2 years of experience in Customer Service, Virtual Assistance, and Cold Calling. Skilled in handling client inquiries, managing administrative tasks, and generating qualified leads through effective communication. Known for problem-solving, adaptability, and maintaining excellent client relationships. Core Skills •Customer Support (Email, Chat & Phone) •Cold Calling & Lead Generation •Virtual Assistance & Administrative Support •Communication & Interpersonal Skills •Time Management & Multitasking •CRM Tools & Data Entry •Problem-Solving & Conflict Resolution Work Experience Customer Service & Virtual Assistant ASAP tickets – Remote Jan 2023 – Present •Delivered outstanding customer service by resolving inquiries and complaints promptly. •Managed executive calendars, scheduled meetings, and coordinated tasks. •Handled data entry, research, and file management to support business operations. •Collected customer feedback and supported process improvements. Cold Caller / Sales Support Tocee Marketing Agency – Remote Jan 2022 – Dec 2022 •Conducted outbound cold calls to introduce services and qualify leads. •Maintained detailed records of client interactions using CRM tools. •Consistently met daily and weekly call targets, boosting sales pipeline. •Built and nurtured positive relationships with prospects. Education Bachelor of art in mass communication. University of Nigeria,Enugu campus - References Available upon request