EGHOSA AIMIENOHO
Maidstone, United Kingdom • - •-• LinkedIn
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
An entry-level customer service representative with over 6 months experience, resolving 95% of issues on first
contact. Skilled in communication and problem solving, and proficient in customer service software. I am known
for a positive attitude and for exceeding targets by 20%.
CORE SKILLS
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CRM Software
Live Chat Software
Reporting and Analytics
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Scheduling Software
Phone Systems
Communication
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Problem-Solving
Attention to Details
Patience
PROFESSIONAL EXPERIENCE
Vsavvy Academy, Lagos, Nigeria
July 2024 – Present
Customer Service Representative.
● I answered over 120 Student inquiries weekly via phone, email, live chat, and achieving a 95% student satisfaction rating.
● Assisted a team of 10 new students, resulting in a 20% improvement in student onboarding sessions.
● Managed high-volume calls during peak hours, maintaining an average call handling time of less than 5 minutes.
● Assessing student needs and ensuring maximum satisfaction, providing feedback that helped improve academy efficiency
by 20%.
Keyerio Classics, Maidstone, United Kingdom
December 2023 – June 2024
Customer Service Representative.
● Created and set in motion a VIP customer loyalty program, which grew membership by 50% within four months and a
40% increase in average sales.
● Assisted a team in transforming the customer service training program, resulting in a 35% reduction in complaint
resolution time and a 15% increase in positive customer reviews.
● Created an online survey system that reduced response time by 40% and increased overall customer satisfaction scores by
20%.
● Introduced the returns and exchange process by creating an easy-going online portal, resulting in a 40% decrease in
return processing time and a 25% increase in customer satisfaction.
EDUCATION
BRIGHAM YOUNG UNIVERSITY, Idaho, United States of America
April 2023 - Present
AUCHI POLYTECHNIC AUCHI, Edo State, Nigeria
National Diploma in Business Administration and Management
March 2017 - November 2019
Bachelor of Business Administration
CERTIFICATIONS & OTHER
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Female and Male in Tech: Virtual Assistant Training Workshop.
Vsavvy Academy: On-Demand Virtual Assistant.
