Egeonu Kaodichinma P

Egeonu, Kaodichinma Priscilla Biodun Gbolahan Street, Off Ogombo-Sangotedo Road, Ashela Royal Estate, Ogombo, Lagos Mobile Number: -. Email:-­­­­­ Sales/Customer Representative A sales-driven professional that is very commercial in her management style, thrives on setting and achieving goals, and enjoys managing teams to success. Kaodichinma is more than capable of working accurately under pressure and juggling competing demands. She consistently maintains best practices and consistency throughout all business activities. She always accepts full responsibility for both her own work and the advancement of others. She is enthusiastic while promoting change because she is known for enhancing process efficiency. In addition to having a track record of managing and completing successful projects on schedule while exceeding clients' expectations, she also possesses demonstrated leadership and sales skills. She is currently trying to find a good job with a business that has ongoing growth potential and desires to keep diversifying its holdings. AREA OF EXPERTISE Competency training Client relationships Customer Service Marketing B2C sales SKILLS Communication Organizational skills Adaptability and flexibility The use of ticketing systems Appointment scheduling Attention to details Phone etiquette Team player CAREER ACCOMPLISHMENTS Capricorn Digital Limited – Abakaliki, Ebonyi Sales Team Leader January, 2021 – February, 2022. Responsible for creating revenue streams that are consistent with corporate strategy, concentrating on site-specific sales and margin expansion, and managing crucial costs in accordance with the goals and aims of the organization. Duties Educate, instruct, and cultivate relationships with clients. Alongside senior coworkers, train new employees Providing market and competition intelligence assessments to company directors. Taking charge of up to 5 team members. Assisting the management team with pricing and drafting written proposals to clients and tender applications. Recognizing and promptly addressing problem areas. Regularly communicating with clients. Analyzing the performance of the team and submitting reports to state sales manager. Making cold and warm calls to prospects and agents respectively. Achievements Represented the business in a professional manner to sell our services at sales summits with more than 700 attendees. Surpassing sales goals and being promoted to second in command in the state. The team stayed ahead of other teams in the state by creating prospect lists from various websites and generating leads that typically ended in closed sales. By selling off products on schedule, the company's revenue was doubled. Bagged Employee of the year badge Capricorn Digital Limited – Lagos Remote Customer Service Representative August 2021 – May, 2022 Responsible for acting on call-back requests, answering emails, raising tickets, and closing them. Proactively addressing customer issues. Duties Respond to and resolve customer support chats, emails, and other correspondence. Work with the Engineering team to track, manage, and identify technical issues. Identify common inquiries, classify them, and document answers for prompt resolution. Communicate with users to comprehend and develop customer insights Put an emphasis on helping every user use Positive Carbon to successfully reduce their food waste. Develop a communication manual for interacting with agents Look for ways to start conversations with users and then pass them along to the marketing team  Develop a communication manual for interacting with clients  Look for ways to start conversations with customers and then pass them along to the marketing team. Achievements Handling about 300+ callers a day. Responded to client inquiries with top-notch customer service and problem solving In order to fix a problem with a product or service, one must first understand the client, identify the root of the issue, and then choose and explain the best solution. Retain customers Generate referrals and gave competitive advantage. ACADEMY QUALIFICATIONS Ebonyi State University, Abakaliki, Ebonyi November 2015 – October 2019 Biochemistry (Second Class, Upper Division, B.Sc) Sancta Maria Secondary School, Nza Ozubulu, Anambra State September 2012 – July 2015 Senior, West African Secondary School Certificate Examinations Holy Rosary Girls College, Dukpa, Gwagwalada, Abuja September 2009 – August 2012 Junior, West African Secondary School Certificate Examinations REFERENCE Opara, Chijioke Capricorn Digital Limited Regional Sales Manager-