Egenaonuoha Tochukwu Kizito

EGENAONUOHA TOCHUKWU KIZITO-- PROFILE SUMMARY I'm a passionate and highly experienced Virtual Assistant with over 4 years of experience supporting busy professionals, entrepreneurs, companies and teams across various industries. I thrive on helping others stay organized, focused, and productive. From managing schedules and coordinating travel to handling customer support and streamlining workflows, I take pride in delivering reliable, detail-oriented support. I genuinely enjoy being the go-to person who keeps things running smoothly behind the scenes, so my clients can focus on what they do best. CORE COMPETENCIES ➢ Email Management ➢ Calendar Management ➢ File Management ➢ Proactive & Self Directed ➢ Excellent Communicator ➢ Email Marketing ➢ Travel Coordination ➢ Remote work Proficiency ➢ Attention to detail ➢ Communication ➢ Problem Solving ➢ Online Research IT SKILLS ●​ Project & Task Management Tools: Asana, Trello, Notion and Monday.com. ●​ CRM & Business Software: Zoho, Hubspot, Salesforce. ●​ Calendar & Email Management Tools: Calendly, Microsoft Outlook, Gmail, Calendar. ●​ Video Conferencing & Communication Platforms: Zoom, Slack, Loom, Google Meet. ●​ Customer Support: Zendesk ●​ Data Entry & File Management: Google Drive, Microsoft Excel, Google Sheets PROFESSIONAL EXPERIENCE EXECUTIVE VIRTUAL ASSISTANT - Kingsward Legal | Feb 2021 – Dec 2023. ●​ ●​ ●​ ●​ Managed inbox and calendar for the CEO, prioritizing tasks and ensuring follow-ups. Prepared presentations, reports, and proposals using Microsoft PowerPoint and Word. Organized and recorded client coaching sessions via Zoom, and maintained confidential notes. Tracked project timelines and deliverables using Trello, ensuring deadlines were met. VIRTUAL ASSISTANT - Quantellix LLC | Jan 2024 – May 2025. ●​ Provided high-level administrative support to executives and small business owners, managing calendars, emails, and travel logistics. ●​ Reduced average call handling time by 18% through effective use of scripts and CRM tools. ●​ Handled customer inquiries, scheduled appointments, and maintained organized digital filing systems. ●​ Conducted follow-up calls and feedback surveys, helping increase customer retention by 20%.​ ●​ Assisted in onboarding and training of new team members on customer interaction best practices.​ EDUCATION L.L.B - Chukwuemeka Odumegwu Ojukwu University, Anambra State. - CERTIFICATIONS ●​ Virtual Assistance (Go3net Technologies) ●​ Virtual Assistance (Dakar Academy) -