Egbuziem Obianuju Nora

EGBUZIEM OBIANUJU NORA Customer Care Representative Nigeria| -| Email:- PROFILE SUMMARY Results-driven and Customer service-oriented professional with 3 years of experience as an Inbound/outbound Caller, Manager, Virtual Assistant/Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent. Skilled in Helping my clients with various tasks to give Client more time to focus on other important tasks, generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication, customer support and sales abilities to contribute to the success of my team. WORK EXPERIENCE LIFESTYLE REAL STATE Costumer Care Rep 2022 – 2023 . Making cold calls to contact with prospects through phone calls to introduce the real estate services. . Establishing rapport with prospects to understand their needs and concerns regarding real estate services. . Providing information about different real estate services . Addressing any objections or concerns raised by prospects and persuading them to consider investing into real estate . Transfer potential client through the phone for further discussions with Real estate agents or representatives. . Following up with prospects who have expressed interest but have not yet made a decision, to encourage them to move forward with investing. . Meeting daily KPI for 300calls and 10 live transfers. . Responding to customer inquiries via phone, email, one-on-one, chat, or social media • Providing information about services, policies, and procedures . Successfully marketed and sold residential, commercial, or industrial properties to prospective buyers. . Identified and pursued opportunities for property acquisition, including sourcing off-market deals and negotiating purchase agreements. . . . Conduct sales presentations and product demonstrations to potential customers. Negotiate contracts and agreements with clients to close sales deals. Maintain strong relationships with existing clients and provide exceptional customer service. . . Reaching out to potential leads to understand their needs and interests Collaborate with the marketing team to develop effective sales strategies. Issue Resolution: • Resolving customer problems and complaints efficiently and effectively • Investigating issues, identifying root causes, and implementing solutions Technical Support: • Assisting customers with technical issues related to products or services • Troubleshooting problems and guiding customers through step-by-step solutions. ANDREBLACK FASHION HOUSE Manager 2020 – 2022 • Periodic preparation of production budget and costing. • Organized work schedules to meet job specifications and deadlines. • Oversaw recruitment, training and performance evaluation of production personnel (production supervisor, creative assistant, machinist, tailors, stoners etc.) • Estimated the amount of the required production resources (workforce, machines, raw materials etc.) • Ensured the machines, tools and equipment are in good working condition. • Monitored and provided daily status report of jobs – finished jobs and work in progress. • Deep knowledge of production management and quality standards • Outstand communication ability and attention to detail Proven experience as production head/supervisor ANDREBLACK GROUP Customer Care Representative - • Listened to customers’ concerns, issues and questions • Resolved customers’ concerns and answer customers’ questions to your best ability • Maintained a positive attitude and calmly respond to customers’ complaints • Opened new customer accounts • Attracted customers by promoting the product and company positively, answering questions and addressing concerns as they arise • Recommended possible products to meet the customers’ needs • Referred issues and questions to managers if necessary • Prepared product and customer reports by gathering data collected during customer interactions EDUCATION Bachelor of Art: Mass Communication – 1st Degree University of Nigeria - Enugu, Nigeria 2017 – 2021 W. A. E. C Modern Christian Secondary School- SKILLS OVERVIEW • Customer service • B2B • HubSpot • B2C • Gorgias • Negotiation • Phone Support • Softphone • Rapport Building • Problem Solving. • Email Management • Order Entry. • Objection Handling • Scheduling and appointment • Critical thinking • Microsoft Office • Google Suite • Cold/ Warm Calling Setting • Experience with Point of Sales (POS) • Intermediate skills in excel and google sheet