Egbuna Chidinma Onyinye

EGBUNA CHIDINMA Customer Support Speci al i st- - Enugu, Nigeria https://www.linkedin.com/in/chidinma-egbuna-a0? SUMMARY Highly motivated Customer Service Professional with 7 years of experience in client relations, issue resolution, and sales growth. Proven ability to build strong relationships and effectively communicate, ensuring exceptional customer satisfaction. Adept at problem-solving, organization, and handling inquiries with professionalism and efficiency. Committed to enhancing customer experience, fostering loyalty, and driving business success through proactive support and personalized service KEY SKILL LANGUAGES Analytical skills Problem-Solving Multitasking Critical thinking Active Listening Planning and Coordination Organizational Skills ·Communication skills English (Fluent) ACHEIVEMENT Increased sales productivity at TITACC by designing and implementing effective sales strategies, resulting in fabric sales growth from 25% to 80%. Improved customer satisfaction to 97% and continuously enhancing the customer experience. WORK EXPERIENCE Customer Service Representative | First Bank Nigeria Nigeria JAN 2022 - TILL DATE Managed 30-40 inbound and outbound calls daily, assisting customers with inquiries, account updates, and issue resolution. Handled confidential documents with discretion, ensuring proper organization and security. Served as the first point of contact for customers, addressing inquiries and resolving complaints efficiently. Strategically pitched and sold bank products to customers through effective cross-selling techniques, driving revenue growth. Assisted customers with loan applications, credit card requests, and other financial services, ensuring a seamless banking experience. Processed customer transactions, including deposits, withdrawals, and account transfers, while maintaining accuracy and compliance with banking regulations. Customer Sales Rep | TITACC PortHarcourt, Nigeria MAR 2018 - JAN 2022 Managed 30-50 inbound and outbound calls daily, addressing customer inquiries, resolving complaints, and promoting company products. Planned strategic meetings to enhance sales growth and improve customer satisfaction. Designed and implemented effective communication strategies for major fabric design upgrades. Developed and executed sales strategies to boost company productivity and revenue. Engaged with customers to understand their needs and provided tailored product recommendations. Managed client relationships, fostering long-term customer loyalty and repeat business. EDUCATION Nnamdi Azikwe University, Nigeria Bachelor's Degree in Botany - 2017 Studio Shodwe University Bachelor's Degree in Botany - 2022 Customer Representative Tech - Acce10x - 2025