Efunkunle Olayemi

EFUNKUNLE, Olayemi Efunsanjo Ibadan, Oyo State, Nigeria | - |-https://www.linkedin.com/in/efunkunleolayemi/ Summary ● ● ● ● ● Energetic Virtual Assistant and Customer Service Specialist with over 4 years of expertise in providing seamless support to executives and teams across diverse industries. Proficient in CRM Tools and Project Management, using platforms like Zendesk, Salesforce, and HubSpot to streamline client interactions, improve response times, and manage customer relationships effectively. Skilled in Process Optimization and Workflow Improvement to enhance operational efficiency, ensuring smooth project execution and timely completion of tasks. Focused on Lead Generation and Customer Relations, building strong connections that drive customer loyalty and support business growth. Efficient in Calendar and Schedule Management, coordinating appointments and deadlines to keep executives and teams organized and productive. Skills and Proficiencies Customer Service & Relations: Customer Relations Management, CRM Tools, Active Listening, Excellent Communication Project Management & Workflow: Workflow Optimization, Process Documentation, Project Management, Team Collaboration, SOP Creation Technical Skills: Microsoft Office, Google Suite, HubSpot, Freshdesk, Zapier, Apollo, Calendly, Trello, Slack Interpersonal & Organization: Multitasking, Organizational Skills, Leadership, Time Management Work Experience Farm manager Sanjo Farms Limited | Ibadan, Oyo state, Nigeria November 2021- Present ● Communicated with customers to understand their needs and provide updates on product availability, quality, and delivery. ● ● ● ● ● Resolved customer complaints and issues promptly to maintain a high level of satisfaction. Built and maintained strong relationships with customers to foster trust and loyalty. Managed the founder’s email, scheduled meetings, and coordinated online training sessions Use CRM systems to manage customer interactions, track orders, and analyze buying patterns for tailored service. Created Google forms for feedback collection and data gathering. Production Supervisor/Marketer Pearlmate Manufacturing Company | Ibadan, Oyo State, Nigeria June 2019 - November 2021 ● ● ● ● ● Led customer support and digital marketing projects, communicating across multiple channels (phone, email, live chat). Streamlined workflows by coordinating with departments to maintain efficient production flow. Boosted revenue by 98% through data-driven marketing strategies and demographic analysis. Managed a 10-member team, consistently meeting deadlines and maintaining quality standards. Personalized onboarding and tailored success plans, achieving a 35% increase in customer retention over a short period. Education Higher National Diploma in Agricultural Engineering Auchi Polytechnic | Auchi, Edo State, Nigeria |2017 Certifications ● ● ● ● ALX Africa (Virtual Assistant Cohort-6 program) Google Technical Support Fundamentals Digital Witch Support Community (On-Demand IT skills) Udemy: Home Health Aide, Nurse Aide, Caregiver Certification Languages ● ● English: Proficient (C2) Yoruba: Native Language | 2024 | 2024 | 2024 | 2024