Efriel Joy Mag Aso

I am a highly motivated and adaptable professional with a proven track record in customer experience, technical support, and sales. My objective is to apply my skills in a demanding environment where I can contribute to an organization's success. I am proficient in handling multiple communication channels, including calls, chat, and email, and have experience with both inbound and outbound customer interactions. My technical skills include proficiency in Microsoft Office and Google Workspace, as well as a quick ability to learn new tools like CRM systems and social media platforms.

In my current role as a Technical Support Representative at Alorica Philippines, I handle customer complaints, troubleshoot technical issues, provide clear instructions, and ensure customer satisfaction. Prior to this, I served as an ESL Teacher, where I conducted engaging virtual English lessons for young Korean students and managed lesson plans and schedules. I also have experience as a Sales Associate and Brand Ambassador, where I boosted brand visibility and honed my persuasion skills through in-store presentations and customer engagement. My strong organizational skills and a proactive mindset complement my diverse professional background. I am a well-rounded professional, fluent in both English and Tagalog, and am eager to contribute to an innovative and reputable company.