EFRICOR B. SAKILAYAN
Permanent Address: 25 Jasmin St. Miguelito Homes Gen T. de Leon Valenzuela City
Phone Number:-
E-mail address:-
Career Objective
To work in a challenging organization wherein I can effectively contribute my skills and competencies and earn job security and professional growth.
Synopsis
A dedicated professional with more than 16 years, substantial experience and outstanding skills in Customer Service, Sales, Marketing, Human Resources and Training. Top Performer, client focused, service driven, goal oriented, enterprising work ethic and solid integrity. Accountable and well organized. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Computer Proficient with Windows, MS office and Internet explorer.
Career Snapshot
Department of Social Welfare and Development Office
Head Office
Quezon City
February 2018- Present
Position: Training Specialist III
The Philippines' Department of Social Welfare and Development is the executive department of the Philippine Government responsible for the protection of the social welfare rights of Filipinos and to promote social development.
Develops or enhances policy guidelines in the institutionalization of learning management systems, mechanisms, policies and procedures for DSWD;
Develops learning materials or knowledge products out of the Department’s experiences to be used in the learning and development intervention to enhance capability of personnel, partners, and intermediaries;
Reviews and provide inputs/comments on learning materials or knowledge products produced by DSWD OBS and Field offices;
Prepares proposal, design, and program flow for capability building activities suited to the identified gaps or needs of target core group/team.
Trainings Conducted:
LDI on Logistics Management for LSWDOs and LDRRMOs [Batch1-5]
May 7-11, 2018
June 4-9, 2018
July 9-14, 2018
November 12-17
Problem Solving and Decision Making for LSWDOs [Batch 1&2]
Aug 13-17, 2018
Oct 1-5, 2018
Kapihan with CB Focals March 15, 2018
Facilitated Planning Workshop for Infrastructure Management last April 23-28, 2018
Facilitated Planning Workshop for Infrastructure Management last Sep 10-15, 2018
Facilitated Team Building for Standards Bureau November 22-26,2018
Shellsoft Technology Corporation
Head Office
Makati City
August 2017- Feb2018
Position: Sales Account Manager
Effectively maintains and retains existing customers by building long-term relationships
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies
Builds customer base by meeting with potential clients and educating them on the benefits of their products
Develop plans to maximize business opportunities with each customer. The plans include revenue forecasts by product line, resource requirements, and sales and marketing campaigns to meet revenue targets.
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe
Coordinate the work of technical support teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support and maintenance.
Performs collection activities as required
Existing Clients:
Jollibee Corporation- Citystate Savings Bank
PR Gaz - Goldilocks Inc.
Philippine Red Cross- Global Cargo
Sterling Corporation - Waterkonsult
24/7 International- Computronix College
Jabez Motor Corp
Department of Social Welfare and Development Office
Head Office
Quezon City
February 2017- July 31, 2017
Position: Training Specialist III
The Philippines' Department of Social Welfare and Development is the executive department of the Philippine Government responsible for the protection of the social welfare rights of Filipinos and to promote social development.
Develops or enhances policy guidelines in the institutionalization of learning management systems, mechanisms, policies and procedures for DSWD;
Develops learning materials or knowledge products out of the Department’s experiences to be used in the learning and development intervention to enhance capability of personnel, partners, and intermediaries;
Reviews and provide inputs/comments on learning materials or knowledge products produced by DSWD OBS and Field offices;
Prepares proposal, design, and program flow for capability building activities suited to the identified gaps or needs of target core group/team.
Cellprime Distribution Corporation
Head Office
Mandaluyong City
Aug 2016- February 2017
Position: Events and Merchandising Manager
Cellprime Distribution Corporation was incorporated in March 27, 2003 as the leading distributor of telecommunication products and services with Globe Telecom Inc. The company has since expanded its mettle in the telco industry by through the successful creation and distribution of the mobile phone brand, CloudFone.
Initiates, conceptualize Merchandising and Below the line Activities for the company and sponsored events.
Continually optimizes quality in all areas including but not limited to: aesthetic look of set-up, event entertainment value (sound and visual), effectiveness of interaction with consumers, and total impact to target audience and adherence to project objectives.
Works closely with the client / brand / distributor, oversees event, and concludes the any project via documentation (post-project evaluation)
San Miguel Corporation
Head Office
San Antonio Pasig City
Oct 2015- Jul 2016
Position: Consultant- Trade Marketing Manager (Sales and Distribution)
Bell Telecommunication Philippines, Inc. (BellTel) is a full-service telecommunications company in the Philippines that began its commercial operations in January 2002. It operates as a subsidiary of San Miguel Group of Companies. The company provides converged voice, sms, and data telecommunication solutions to the corporate, business, and residential market.
Pioneering Team of BellTel Telecommunications under Sales and Distribution Division
Set up Trade Marketing Budget, Processes and Guidelines; contributor to TMG Merchandising Guidelines, and related trade marketing requirements/ tools for Launch Year 1
Assist Sales Channels in respective Trade Marketing Budget and Program proposals for Launch (5 year plan)
Assist Trade Marketing Head in implementation of internal Trade Marketing policies.
GOLDILOCKS, Inc.
Head Office
Shaw Blvd. Mandaluyong City
Nov 2014- Oct 2015
Position: Marketing Officer
Goldilocks Bakeshop is a bakeshop chain based in the Philippines, which produces and distributes Philippine cakes and pastries.
Project lead: Goldilocks Junior crew workshop and Junior Club
Conduct formulation, analysis, implementation and evaluations of the LSM plans.
Coordinates, assists and monitors the implementation of the LSM plans/activities with area and store manager.
Coordinates the transmittal and deliveries of merchandising materials to designated stores.
Participate in special events/exhibits or other promotional activities, serves as coordinator and event planner.
Monitor the effects of the LSM activities on sales and quality issues within the store.
Assist Corporate Marketing in implementing chain wide promotions in his or her area of responsibility.
Sourcing out of suppliers for promotional items/materials.
Conceptualizes marketing programs by having a strategic marketing plan to sustain local marketing efforts.
Conduct in-store or area marketing research that may affect the implementation of the LSM activities.
Cake plant Tour Guide/Coordinator.
ALLPHONES Philippines
SM City Marilao
Marilao Bulacan
March 2014- Nov2014
Position: Store Manager
Allphones is an Australian telecommunications retailer which specializes in offering a wide range of mobile and broadband related services across a range of carriers. Allphones was started in 1989 with the first store in Mile End, South Australia.[1] The company franchised a further 14 stores in South Australia before it was sold in 2000 by Brian and Helen Warner.[2] Allphones has stores in every state and territory with over 170 stores nationally.
Their products and services include mobile phones, mobile plans, broadband plans, pre-paid services and mobile phone accessories.
Drive and deliver sales to achieve store profitability
Manage wage spend in line with company expectations
Review stores Profit and Loss statements monthly to identify stores trading performance and areas for improvement and provide corrective action points to the area manager
Supervise and control the maintenance of stock, accounting records and sales statistics
Ensure all stock is merchandised correctly by staff to company standard
Undertake specific administrative tasks relating to current inventory procedures
Undertake daily store walks to identify tasks for completion, communicate action plans to appropriate staff
Ensure the Store presentation consistently meets company standards
Ensure rosters are in place and communicated in line with current legislation
Execute and deliver effective people management including:
Performance management – including the provision of regular feedback as per business requirements Manage employee morale and safety
Train, coach and develop team members providing performance feedback on a regular and consistent basis as per business requirements
Take effective action to provide and maintain a safe and healthy workplace for all team members
Conduct regular Team meetings
Imposes disciplinary sanctions to subordinates and counsels when necessary.
Maps personnel succession plans.
Handles special projects as defined by company or immediate superior.
Analyzes performance reports and recommends & implements measures to strengthen and /or improve performance levels.
The Indian National High school Dubai
Dubai
U.A.E
November 2012 – Feb 2014
Position: Senior Office Administrator
Indian High School comes with a history of over 50 years, which will be difficult to encapsulate in a few words. Since its inception in 1961, the school has been the leading educational institution in the Gulf Region. The Indian High School holds the prestigious tag of being one of the leading institutions in the Gulf. ISO 9001 certified from Lloyd's Register Quality Assurance, U.K.
Ensures smooth and effective running of the office, providing a high level of service and administrative support.
Provide a continual high level of support to the CEO, including serving as liaison between direct reports, senior management and both internal/external services.
Coordinate, execute the administrative and secretarial responsibilities (preparing documents, power points, accounts, etc ) adapt to an ever changing environment, and work under pressure.
In possession of very confidential and sensitive information relating to the school policies and procedures, and should be able to handle this in a discreet and strictly confidential manner.
SMART Communications, Inc.
SMART tower Ayala Ave
Makati City 1600 Philippines
August 2006- Nov 2012
Position: Senior Credit Risk Management Officer
Smart Communications is the wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT). With over 52.1 million subscribers on its GSM network as of end-December 2007, equivalent to approximately half of the Philippine cellular market share. Smart introduced the first wireless offerings, and also offers 3G, HSPA+, LTE services, wireless broadband services, and an SMS-based money remittance system.
*Company Performance Appraisal Ratings for- (a consistent performer)
2007 - 97.45% Top performer
2008 – 98.5% Top performer
2009 – 96% Top performer
2010 - 99% Top performer
2012 Senior Credit Risk Management Officer )
Ensures that all documentations for line application are completely accomplished
Reviews and recommends approvals for postpaid applications
Checks accuracy and authenticity of line application requirements
2012 Executive Assistant (Marketing Department)
Sets up and coordinates meetings, conferences, travels, strategic planning sessions, trainings and other related activities and programs for the Department Head and Managers.
Ensures utmost confidentiality of information and documents in and out of the executive office
Constant interface and assistance with all the managers within IMTC to ensure full participation, cooperation and support
Assists call-in customer inquiries and complaints and ensures end to end resolution
Prepares e-mail correspondences
Assists the Events Officer during on ground events
- South Metro Manila Senior Admin Assistant/Customer Sales Officer (Sales Department)
Active involvement in the yearly budget planning of Customer Care Department
Provides administrative support to the immediate superior
Prepares monthly presentation of the Regional manager.
Sets up and coordinates meetings, conferences, travels, strategic planning sessions, trainings and other related activities
Do spot check and audit branch appearance, inventory, petty cash fund etc
Selling of GSM and broadband products in the store (Binondo store)
- South Luzon Senior Regional support officer/Community Care Officer (Customer Experience Management Department)
Conducts costumer education to promote company products & services to the community (local government unit/ schools/ private institutions).
Able to create and implement original Community CARE Programs and Solutions
Establish and maintain Partnership w/ other organizations (LGUs, Schools, Private organizations).
Facilitates big events and implemented on the ground activities.
Responsible in consolidation of reports, do clerical works and in organizing and filing of documents.
Project Lead: CALABARZON Simultaneous bloodletting, Laguna Mega Job Fair, Lucena CSWDO turn over ceremony & Trade Fair, Batangas Livelihood seminar, Career Workshop.
- South Luzon Regional Officer (Customer Care Department)
• Prepares daily, weekly & monthly operational reports of 13 Wireless Centers under the South Luzon region
• End to end handling of issues, requests and deliverables to address customer needs
• Conducts pre-audit for Wireless Center after sales transactions, collections, inventory & Branch Management.
• Attend to subscribers after sales, inquiries requests both for frontline and technical concerns on their mobile phones
Assists VIP or endorsed subscribers by upper management concerning their request
Processes special after sales cases beyond Wireless Center Manager authority
- Customer Care Officer, Cashier, Inventory and Validation officer- (SM Marilao Wireless Center)
• In charge of processing aftersales transactions of walk-in subs
• Tasked to reverse disputed calls
• Handles faults and repair transactions of Wireless center
• Accepts billing payments, aftersales payments, repair charges from walk-in subscribers
• Ensures that all collections are properly deposited to the banks daily
• Prepares and submits daily, weekly, and monthly reports
• Ensures that there are no overage/shortage in the cashier’s daily collection
• In charge of validating, checking, and approving applications of postpaid lines.
GLOBE Telecommunications
Pioneer street Boni Avenue
Mandaluyong City
October 2004- July 2006
Position: Customer Service Associate
Globe Telecoms, commonly known as Globe, is the second-largest telecommunications company in the Philippines, providing a diversified set of fixed-line and mobile telecommunications services.
Responsible in giving information, queries rendered by the customer.
End to end handling of subscribers concerns.
Also handles queries/concerns of corporate accounts
Promoted products and services; generated leads and initiated sales.
Responsible in creating report using an internal database system.
Recognitions Received:
Jan 2005 Best in Shift Productivity
Feb 2005 Best in Shift Productivity & Perfect attendance
April 2005 Best in call management
May 2005 Perfect attendance & Best in call management
June 2005 Best in call management/call accuracy
Oct 2005 Top in call management and most number of commendations
Paperlink, Inc.
Governor Pascual Ave
Malabon City 1600 Philippines
August 2002-August2004
Position: Human Resource Assistant
Paperlink, Inc. is a local paper manufacturing company. It is an independently-owned wholesale and retail distributor of fine printing papers, office products, industrial and packaging supplies.
Responsible for recruiting, orienting, training and supervising staff.
Conducts Interview, administer, evaluate and interpret Testing on Applicants.
Ensure strict implementation of Company Rules & Regulations
Prepare training modules for supervisors
Leadership in the setting and achieving of strategic and organizational goals.
Established training programs for staff in regard to all aspects of workplace performance and professional development.
Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures.
HONGKONG & SHANGHAI BANKING CORPORATION
The Enterprise Tower Ayala Ave
Makati City 1600 Philippines
December 2001-August2002
Position: Office Clerk
HSBC Holdings plc is a public limited company incorporated in England and Wales, headquartered in London. It is the world's largest company and the world's largest banking group, as calculated based on different metrics by the annual Forbes list of the world's largest firms published on April 2, 2008.
Responsible in preparing statement of account of credit card holders
Monitor incoming & outgoing fax; Organize files/record of the department
Prepares weekly and monthly report submitted to the department manager
Coordinate client requests with the call center department.
Manila Electric Railroad and Light Company (MERALCO)
Meralco Avenue
Ortigas Pasig City 1600 Philippines
May2001 - December 2001
Position: Customer Care Specialist
The Manila Electric Company, also known as MERALCO, is the Philippines' largest distributor of electrical power. MERALCO is the Metro Manila's only electric power distributor and holds the power distribution franchise for some 22 cities and 89 municipalities, including the whole of Metro Manila and Mega Manila region.
Answering incoming calls and responsible in giving information, queries rendered by the customer, make report and make necessary follow-ups to respective offices.
Education & Professional Development
- Bachelor of Science Major in Psychology
University of the City of Manila, Manila Philippines
1991 - 1995Secondary Education
Colegio de Sta. Cecilia, Valenzuela, Philippines
1986 - 1991Primary Education
Colegio de Sta. Cecilia, Valenzuela, Philippines
References
Patricia TambuyatConsultant SMB Telecom-
Cherry CaluyaMarketing DirectorGoldilocks Inc-/- Hector AngelesMARCOMM HeadCellprime Distribution Inc-
