ο»ΏEfren V. Cuevas Jr.
π Taytay, Rizal | π± - | βοΈ-Professional Summary
Experienced IT professional with 16+ years in Microsoft 365, Azure, and enterprise infrastructure. Skilled in Office 365 architecture, Intune administration, Azure AD, virtualization, scripting (PowerShell, JSON, VBScript), and enterprise collaboration tools (Teams, SharePoint, OneDrive). Proven ability to lead support teams, implement cloud migration projects, and optimize IT operations. Certified in MCSA and ITIL.
Core Skills
β’ Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive
β’ Intune, Endpoint & Application Management
β’ Azure AD / Hybrid Identity / Conditional Access
β’ Automation: PowerShell, JSON, Power Automate
β’ Virtualization: VMware, Hyper-V, Azure VM
β’ Security: MFA, ATP, Governance & Compliance
β’ Project Leadership & Team Mentoring
Certifications
β’ MCSA: Microsoft Certified Systems Administrator
β’ ITIL v3 Foundation
Professional Experience
Pepper Money UK β Senior EUC Support Engineer Lead
Mar 2025 β Sep 2025 (Project Contract)
β’ Administered Intune for device/app management and supported O365 services.
β’ Managed RingCentral telephony configurations and user accounts.
β’ Led and mentored EUC support engineers, ensuring escalations were resolved.
β’ Delivered IT documentation, process compliance, and project contributions.
VESTAS Services Philippines β Microsoft 365 Subject Matter Expert
Dec 2021 β Dec 2024
β’ Designed and implemented Office 365 solutions, including migrations from on-premises.
β’ Provided L3 support for Exchange Online, Teams, SharePoint, and OneDrive.
β’ Enforced governance: retention, sensitivity labels, and conditional access.
β’ Automated tasks via PowerShell, Power Automate, and integrated with ERP/CRM systems.
β’ Conducted training/workshops, boosting user adoption of Microsoft 365 services.
Grundfos IS Support & Operations Centre β Systems Engineer Specialist
May 2015 β Sep 2021
β’ Managed the companyβs Office 365 tenant and provided advanced support.
β’ Consulted on SharePoint Online site design and workflows.
β’ Maintained legacy applications (RightFax Captaris 6.0) ensuring operational continuity.
TELUS International Philippines β Systems Administrator II
Jul 2014 β Apr 2015
β’ Acted as SME for KiteDrive Cloud, handling incident resolution and VM administration.
β’ Supported Exchange 2007/2013, including automation via PowerShell.
Earlier Career
β’ System Administrator β West Corporation (2013 β 2014): IT systems maintenance, Exchange & server management.
β’ Information Security Sr. Analyst β ACS Philippines (2012 β 2013): Implemented firewalls, VPN, intrusion detection, and compliance policies.
β’ Shift Leader / System Admin β Regus (2008 β 2012): Led support team, managed servers, security monitoring, and backups.
β’ Service Desk Engineer β PC Specialist (2007 β 2008): Windows migration project (XP β Vista).
Key Projects
β’ Azure Migration (Asia, EMEA, America) β Migrated on-prem servers to Azure cloud.
β’ Office 365 Work-App Project (2017) β Automated O365 property management and integrations.
β’ Exchange 2013 Migration & Network Traffic Migration β Optimized enterprise messaging and load balancing.
