Efe Anwulika Theodora

 EFE ANWULIKA THEODORA Delta, Nigeria--LINKEDIN Customer Service Support ……………………………………………………………………………………………… PROFESSIONAL SUMMARY A trained customer service with 1 year of experience in delivering exceptional customer service support to a variety of clients having acquired skills and training in this field, I am well equipped in managing clients relationships, resolving customer issues efficiently and adapting to different clients’ needs, highly organized and self-motivated, with a proven track record of maintaining high level customer satisfaction while managing multiple projects simultaneously so as to add value to an organization. ………………………………………………………………………………………………….. SKILLS Communication Time Management Organization Technical Skill Telemarketing Sales Lead Generation Customer Support. Chat Support Appointment Scheduling Calendar Management Problem Solving CRM Tools (HubSpot, Freshdesk, Intercom ………………………………………………………………………………………………….. WORK HISTORY 04/2022 to 12/2023 Customer Service Representative Pamrenrey Nig. Ltd. Handle customer inquiries, complaints, and support requests through phone, email, and chat. Possess a solid understanding of the company's products or services. Resolve a wide range of customer issues efficiently and effectively. Demonstrate strong communication skills, patience, and the ability to stay calm under pressure. Use CRM software to track customer interactions and manage cases. Escalate complex issues to higher-level support when necessary. Maintain a high level of customer satisfaction by providing timely and effective solutions. 03/2017 to 02/2018 Secretary Warri Refining and Petrochemical Co. Ltd. Manage and organize schedules, appointments, and meetings for executives or teams. Handle incoming and outgoing correspondence, including emails, phone calls, and mail. Maintain and update filing systems, both electronic and physical, to ensure easy access to documents. Coordinate travel arrangements, including booking flights, accommodations, and transportation. Monitor and order office supplies to ensure the smooth operation of daily tasks. Greet and assist visitors, directing them to the appropriate personnel or departments. Perform general administrative duties, such as data entry, photocopying, and managing office equipment. ………………………………………………………………………………………………….. EDUCATION Higher National Diploma Delta State Polytechnic Ozoro National Diploma Delta State Polytechnic Ozoro ………………………………………………………………………………………………….. CERTIFICATION Digital Witch IT Support – 2024 Customer Relationship Management-2024 Virtual Assistance-2024 Certified Customer Service and Satisfactory Specialist -2021 Human Resources Management-2021