Eellaine Bless Saldivar

ELLAINE BLESS SALDIVAR PROFILE EDUCATION Elevating executive HOLY NAME UNIVERSITY performance by Bachelor of Science in Psychology streamlining operations, 2013 - 2016 managing priorities, and creating space for leaders to focus on what truly matters. Bringing a proactive, solutions- LANGUAGE Native Filipino and Cebuano. English (B2 CEFR). driven approach while delivering seamless support and driving efficiency behind the scenes. PROFESSIONAL SKILLS Customer Service. Facilitation Skills. Oral & Written Communication. Project Management. Real-Time Management. Canva Editing. Email & Calendar Management. Research Expertise. CERTIFICATIONS August 2023 - HIPAA Training August 2023 - Certificate of Language Ability WORK EXPERIENCE DAYBREAK HEALTH - SAN FRANCISCO, CALIFORNIA | EXECUTIVE ASSISTANT October 2, 2023 - Present Providing high-level executive support to the VP by managing complex calendars, coordinating cross-time-zone meetings, and prioritizing schedules to maximize efficiency. Coordinating operations across teams by preparing reports, conducting research, and tracking key projects to support data-driven decisions and strategic execution. Serving as the primary point of communication between leadership, internal teams, and external stakeholders while ensuring confidentiality, alignment, and smooth workflow management. HUNTINGTON DENTAL EXCELLENCE - SOUTH PASADENA, CALIFORNIA | DENTAL VIRTUAL ASSISTANT October 23, 2023 - March 14, 2024 Providing administrative support such as managing appointments, scheduling, and organizing patient records. Conducting research and gathering information for dental procedures and treatments. Supporting dentists during patient consultations and procedures, ensuring a smooth flow of operations. Maintaining and updating patient dental records and ensuring confidentiality and data protection. Collaborating with dental professionals to develop treatment plans and providing patient education materials. CLIPBOARD HEALTH - SAN FRANCISCO, CALIFORNIA | TRAINER May 15, 2023 - August 11, 2023 Validating onboarding documents of Healthcare Professionals who wants to book shifts to Healthcare Facilities using the Clipboard Health Application Handle tough and dissatisfied providers politely and professionally Deliver prompt solutions through chat and email Assists in verifying timesheets and communicating with facilities for urgent shifts needed WORK EXPERIENCE WARBY PARKER - NEW YORK, NEW YORK | TRAINER September 19, 2022 - May 12, 2023 Creating presentations that outline the features and benefits of products and services Presenting training materials, to new hires in the company, who are learning about their jobs or new products Transcribing eye prescription values to internal management system accurately and quickly to efficiently process customer orders Reach out to eye doctors to obtain and verify optical prescriptions Interact with customers via email to clarify or obtain any missing order information WORLDREMIT - LONDON, ENGLAND | CUSTOMER SUPPORT / QUEUE MANAGER May 25, 2021 - April 13, 2022 Deliver above-and-beyond customer service over the phone, email, and live chat Make outbound calls to clients for reminders, follow-ups, or to provide additional information as necessary Assists customers with money transfers, billing inquiries, including answering questions about invoices, explaining payment options, and resolving discrepancies Responsible for real-time and /or intraday management of resources OPTUM - EDEN PRAIRIE, MINNESOTA | CUSTOMER SUPPORT July 06, 2016 - May 22, 2020 Provide excellent customer service and maintain a compassionate and supportive approach when interacting with health care providers, patients and their families. Navigating through complex computer systems to identify the status of the issue and provide appropriate response. Perform prior authorization duties by coordinating with providers and obtaining approvals for medication coverage. Conduct insurance verification for patients ensuring accurate coverage details and confirming copayments, deductibles, and other information.