Edzen Love Puzo

Edzen Love Puzo Digital Business Manager | EA | VA | Admin Assistant-| - | LinkedIn URL SUMMARY _________________________________________________________ Highly Organized and Tech-Savvy Virtual Professional with over 8 years of proven experience serving diverse clients worldwide. Proficient in utilizing a wide range of tools to streamline operations and enhance productivity. Adept at optimizing business processes and operational documentation to drive efficiency. Seeking to leverage my expertise as a Virtual Assistant and explore new opportunities in the dynamic realm of Digital Marketing. WORK EXPERIENCE _________________________________________________________ Coding Dojo – Coding Bootcamp Onboarding Success Admin & Support QA FT, Remote, USA Oct 2021 - June 2023 • Consistently achieved 95% efficiency in managing backend updates and accurately processing various forms for cancels, drops, dismissals, transfers, rostering, cohort changes, etc., resulting in streamlined operations and an enhanced user experience. • Provided exceptional support for Onboarding efforts in both Part-Time and Full-time Web Dev Programs, leading to a seamless and positive experience for new students. • Collaborated effectively with the Project Manager (HubSpot) to implement automation and sequences, optimizing departmental processes and significantly reducing turnaround time, thereby enhancing overall efficiency. • Actively performed meeting minute-taking and meticulously recorded comprehensive notes and todos, resulting in improved communication and the successful execution of action items. • Displayed proficiency in HubSpot by promptly processing deals, and tickets, and offering reliable email support, contributing to enhanced student satisfaction. • Initiated the creation of a Standard Operating Procedure that was eventually incorporated into the team's knowledge base, ensuring better workflow and knowledge sharing within the team. • Achieved 92.7% annual performance rate, a testament to my hard work, dedication, and commitment to delivering exceptional results for my clients. Breakout Solutions – Crypto Consulting and Services Tech-Savvy VA & Social Media Manager Ad Hoc PT, Remote, AUS May 2021 - July 2022 • Successfully executed organic marketing tasks, through various platforms such as Twitter, LinkedIn, Facebook, and Instagram. • Efficiently managed GrooveFunnels, overseeing web pages, funnels, and member sub-platform, contributing to a smooth and flawless user experience. • Demonstrated proficiency in creating and issuing invoices to clients using Stripe, ensuring timely and accurate billing. • Skillfully developed Business Processes and Operational Documentation, enhancing efficiency and fostering standardized procedures. • Proficiently executed email campaigns using ActiveCampaign, ensuring timely delivery and resulting in enhanced customer engagement. 1517 Fund – Venture Capital Fund Executive Virtual Assistant Flexi FT, Remote, US July 2021 - July 2022 • Maintained and updated the Airtable Database, for investors, founders, community and partnerships, leading to improved organization and data accessibility. • Drafted critical documents, including Capital Calls for Investors, Quarterly Reports, and Convertible Note Docs for Founders, ensuring accuracy and timely delivery, contributing to smooth operations. • Skillfully handled email management, organizing inboxes, and drafting reply emails, leading to improved communication and enhanced productivity. • Handled various ad hoc projects, including research tasks for the client The Luxury Signature – Luxury Villa Rental in Thailand Guest Experience Specialist & Admin Assistant FT, Remote Jan 2019 - May 2020 • Addressed and resolved every customer's concern, providing exceptional support both before and during their stay at the Villa, leading to heightened customer satisfaction and positive feedback. • Skillfully crafted personalized itineraries for customers, including flight arrangements, dietary preferences, allergies, and special requests, resulting in an unforgettable and tailored experiences for each guest. • Effectively communicated with third-party agencies to establish partnerships using Zoho as a CRM, contributing to expanding business opportunities and fostering valuable collaborations. • Demonstrated strong leadership skills by training newly hired Guest Experience Specialists, equipping them with the necessary knowledge and skills to excel in their tasks, thus ensuring a welltrained and efficient team. Uber – Ride Sharing App Email Support Representative FT, Onsite Feb 2015 - Sep 2018 • Skillfully reviewed and adjusted rider's fares, ensuring accurate and fair pricing, which contributed to improved customer satisfaction and loyalty. • Successfully reversed cancellation fees and resolved fraud issues, handling higher tier tasks with efficiency, and maintaining the company's reputation for excellent customer service. • Acted as a mentor to newly added team members, providing guidance and support in product knowledge, and played a key role in onboarding newbies, fostering a knowledgeable and cohesive support team. CORE SKILLS ______________________________________________________________________________ • • • • • • Project Management Customer Service (Voice & Non-Voice) Automation & Sequences (HubSpot) Invoicing (Stripe) Administrative Tasks Social Media Management (SMM) SOFTWARE SKILLS _____________________________________________________________ ● ● ● ● ● Tango Zapier DocuSign Microsoft (Word, Excel. PowerPoint) Google Suite (Sheets, Docs, Forms, Keep, Drive etc.) ● WhatsApp & WeChat ● GrooveFunnels ● Stripe ● Ora, Airtable, Trello, Notion ● ● ● ● ● ● ● ● Slack Socials - FB, Twitter, Insta, LinkedIn Zendesk, Zoho, ActiveCampaign, Monday Chatsilo HubSpot Zoom, Skype, Gmeet Canva Dropbox EDUCATION __________________________________________________________ Pamantasan ng Lungsod ng Maynila Bachelor of Science in Computer Studies Major in Computer Science (BSCS – CS-