EDYANOLI QUINTERO
virtual Assistant
-/-'77
Experience
-www.linkein.com/in/edyanoli-quintero
Feb 2021- Present
OrdersHub-The QR Code Ordering System-New York
Caracas-Venezuela
Virtual Assistant
EDUCATION
TSU in Hospitality & Tourism
CUC University -Caracas
In the restaurant and menu management area, I leverage my communication skills
to proactively contact restaurant managers and supervisors. I efficiently process
online orders by confirming details and relaying information from our order
management system. Additionally, I maintain and update restaurant menus using
Google Sheets, ensuring accuracy and seamless integration with our website.
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Noa Group- Costa Rica
-
Virtual Dentist Assistant
Chef of International Cuisine
I excelled at managing the physician's schedule, ensuring optimal patient care. I
efficiently scheduled appointments via phone and online chat inquiries, utilizing the
clinic's electronic health record (EHR) system. Additionally, I facilitated
communication and collaboration with the doctor's colleagues to coordinate surgical
High Training Educational Institute-7
Business Administration
Augustana Collage, Nairobi-KenyaAfrica-4
EXPERTISE
Appointment Setter
procedures.
2021 - 2023
Yalwa-Germany
AD Checking Support
I maintained a high standard of content quality by meticulously reviewing
advertisements across various online platforms. This included ensuring adherence to
our company's advertising guidelines, eliminating spelling errors, and identifying and
flagging content that violated our policies regarding profanity, violence, or abuse.
Basic Layout & Design
Chat Support
Cold Calls,etc.
LANGUAGE
Spanish
English
2021 Month of Feb – Jun
EXP Realty- New York
Virtual Assistant
Proactively generated leads for property sales and rentals through targeted cold
calling campaigns. Maintained a comprehensive scheduling system for both client
appointments and the agent's commitments. Utilized a suite of software programs to
efficiently create and distribute essential documents, including purchase agreements,
leases, contracts, and regulatory compliance materials.
KNOWLEDGE
Software
Word for Windows,
Excel for Windows,
Power Point for Windows,
Office 365
Excel 365
Google Drive
Google Sheet
Internet Explorer,
Opera System,
Juniper System,
Any desk,
Team Viewer,
Zoiper,
8×8,
Hub Spot,
CRM software,
Canva,
Stratus MLS,
Collab,
Follow Up Boss,
My + Plus Leads,
SkySlope,
DocuSign.
Slack.
Hubstaff.
Request Anytime
Free Voice
Teams
Siku
Trello
Use of Artificial Intelligence
I HAVE
PC with headset.
Windows 10 Pro
20.0 GB Ram
Laptop
Windows 11
8.0 GB Ram
Stable Internet by Optical
Fiber.
-
Remote Quinn Insurance
Virtual Assistant
I conducted outbound calls to delinquent insurance policyholders to discuss their
outstanding monthly premiums. This involved empathetically inquiring about the
reason for the lapse, offering solutions or payment options, and subsequently
processing either policy continuation or cancellation requests within our insurance
management system.
2021 - 2023
ADT Security Company (Security Alarm & Camara System)
Customer Service
Generated sales leads by conducting outbound calls to prospective clients
interested in security system solutions. Provided exceptional customer service by
fielding inbound calls from clients with concerns, actively listening to their needs
and complaints. Documented all client interactions and service requests
meticulously within the company's CRM system.
- Month of Feb – May
Escalabeds Groups
Operations & Call Center
Scalabeds is a global bed bank renowned for its commitment to personalized service
and exceptional standards. Our team prioritizes client satisfaction by offering a
comprehensive suite of support solutions:
Multi-channel Support: We provide seamless customer service through dedicated
call centers and real-time chat support.
Quality Assurance: Our commitment to excellence extends to rigorous monitoring
of standards and processes across all operational areas.
Global Reach: Our team is equipped to handle inquiries and requests from clients
and suppliers worldwide, ensuring clear communication regardless of location.
Comprehensive Support: We offer a comprehensive range of customer service
solutions, including
payment inquiries.
addressing
complaints,
reservations,
exemptions,
and
