Edwina Pallasigue Alcantara

EDWINA ALCANTARA Executive Assistant | Bookkeeper CONTACT Phone: E-Mail: Address: Pampanga, Philippines SKILLS Calendar management and scheduling Email and correspondence handling File organization HR knowledge Organizational management & Multitasking in remote setups Attention to detail & accuracy Bookkeeping & Financial reports Xero Accounting software Google Workspace ( Docs, Sheets, Drive, Calendar ) CRM systems ( Salesforce, Monday.com, Lark ) Applicant flow and interview scheduling Adaptability to new tools & processes Supporting executives in decisionmaking with research and reports Customer service oriented Payroll and expense tracking Collaboration & independent work efficiency ABOUT ME I have 7 years of combined experience in Human Resources, Sales & Marketing, Bookkeeping and Executive Assistance. I am dedicated to excelling as an Executive Assistant. I excel at managing schedules, coordinating tasks, and supporting executives with efficiency and discretion. I am also known for accuracy and the ability to balance multiple responsibilities while supporting business growth. WORK EXPERIENCE FREELANCE VA for Executive Assistance - Calendar management Prepared and updated executive calendars, ensuring seamless coordination of business and personal commitments. Handling forwarded calls Email management ( Applicants, clients and personal matters) Monitored applicant flow from initial screening through interviews and final hiring decisions, ensuring a smooth recruitment process. Payroll ( invoice distribution ) Supported executives in building strong client relationships through timely updates and organized correspondence. Coordinated meetings with prospects, ensuring professional engagement and timely follow-through. FREELANCE Bookkeeper - Recorded and reconciled daily financial transactions using Xero and Excel spreadsheets, maintaining 100% accuracy in ledgers Prepared monthly financial reports that improved client visibility into cash flow and expenses, supporting better decision-making Managed accounts payable/receivable and ensured timely invoicing Supported tax preparation by organizing financial records Maintained confidentiality and accuracy in handling sensitive financial data WORK EXPERIENCE FREELANCE Cold Caller - Handled outbound calls to introduce services, build rapport, and qualify potential clients. Scheduled meetings with interested prospects Updating leads at CRM and processing orders thru Shopify Sales Representative - Microsoft Sales Account - Teleperformance Created CONTACT Phone: E-Mail: Address: Pampanga, Philippines SKILLS Calendar management and scheduling Email and correspondence handling File organization HR knowledge Organizational management & Multitasking in remote setups Attention to detail & accuracy Bookkeeping & Financial reports Xero Accounting software Google Workspace ( Docs, Sheets, Drive, Calendar ) CRM systems ( Salesforce, Monday.com, Lark ) Applicant flow and interview scheduling Adaptability to new tools & processes Supporting executives in decisionmaking with research and reports Customer service oriented Payroll and expense tracking Collaboration & independent work efficiency and managed email marketing campaigns and promotional materials for office products and services Coordinated advertising campaigns and marketing events to drive sales and revenue growth Handled customer outreach through outbound calls, live chat, and email updates Delivered sales, upselling, and account support for Microsoft products and services Assisted customers with basic troubleshooting for Office applications and account updates Consistently recognized as a top performer in sales revenue Maintained confidentiality and accuracy in handling sensitive financial data Customer representative - UPS health care packages Alorica - Conducted outbound calls to customers and UPS facilities to coordinate shipments and services Provided clients with timely email updates on orders, promotions, and service notifications Assisted in drafting and sending service updates, promotional offers, and tracking notifications Monitored and tracked express shipments, ensuring accurate delivery information Supported marketing efforts by informing customers about shipping options, promotions, and service upgrades HR Manager - Private Construction firm PP Morales and Trading Co - Handled employee profiling and attendance monitoring Managed and facilitated weekly team meetings Prepared and processed monthly government contributions and tax requirements Administered payroll for all staff and employees Organized internal events, activities, and learning sessions to support employee engagement and development Oversaw purchasing of office materials and ensured timely payments to suppliers EDUCATION Bachelor of Arts in Communication University of the Assumption 2009 - 2013 Continuing Education Program for Teachers University of the Assumption 2016 - 2017