About Me
Detail-oriented and adaptable professional with nearly 6 years
of combined experience in Human Resources, Sales &
Marketing,
and
Bookkeeping.
Currently
focused
on
bookkeeping, with hands-on expertise in recording financial
transactions, preparing reports, and maintaining accurate
ledgers for business operations. Skilled in payroll support,
expense tracking, and reconciliation, with a strong foundation
dwina
E
Alcantara
Bookkeeper | Virtual Assistant
in organizational management and customer engagement
from prior HR and Sales roles. Known for accuracy, efficiency,
and the ability to balance multiple responsibilities while
supporting business growth. Seeking to contribute financial
and administrative expertise as a Bookkeeper in a dynamic
organization.
Contact
Work Experiences
Freelance VA for Bookkeeping
2025 - Present
Recorded and reconciled daily financial transactions
using Xero and Excel spreadsheets, maintaining 100%
Balas Mexico, Pampanga
Philippines
Skills
accuracy in ledgers
Prepared monthly financial reports that improved
client visibility into cash flow and expenses, supporting
better decision-making
Bookkeeping & Financial Reporting
Managed accounts payable/receivable and ensured
Xero Accounting Software
timely invoicing
Payroll & Expense Tracking
Supported tax preparation by organizing financial
records
Bank Reconciliation
Maintained confidentiality and accuracy in handling
Microsoft Excel & Google Sheets
sensitive financial data
(spreadsheets)
Sales Representative - Microsoft Sales Account
Budget monitoring & expense analysis
HR knowledge (employee relations,
recruitment, compliance)
Customer service orientation (from Sales &
Marketing background)
Organizational management &
multitasking in remote setups
Attention to detail & accuracy
Adaptability to new tools and processes
Collaboration and independent work
efficiency
Teleperformance
-
Created and managed email marketing campaigns and
promotional materials for office products and services
Coordinated advertising campaigns and marketing events
to drive sales and revenue growth
Handled customer outreach through outbound calls, live
chat, and email updates
Delivered sales, upselling, and account support for Microsoft
products and services
Assisted customers with basic troubleshooting for Office
applications and account updates
Consistently recognized as a top performer in sales revenue
Maintained confidentiality and accuracy in handling
sensitive financial data
Customer representative - UPS health care packages
Alorica
2021 - 2022
Conducted outbound calls to customers and UPS
facilities to coordinate shipments and services
Provided clients with timely email updates on
orders, promotions, and service notifications
dwina
E
Alcantara
Bookkeeper | Virtual Assistant
Assisted in drafting and sending service updates,
promotional offers, and tracking notifications
Monitored
and
tracked
express
shipments,
ensuring accurate delivery information
Supported
marketing
efforts
by
informing
customers about shipping options, promotions,
and service upgrades
Contact
HR Manager - Private Construction firm
PP Morales and Trading Co
Handled
Balas Mexico, Pampanga
Philippines
References
Mary Aquino
Bookkeeper
employee
2014 - 2016
profiling
and
attendance
monitoring
Managed and facilitated weekly team meetings
Prepared and processed monthly government
contributions and tax requirements
Administered payroll for all staff and employees
Organized internal events, activities, and learning
sessions to support employee engagement and
development
Oversaw
purchasing
of
office
materials
and
ensured timely payments to suppliers
Charlene Mae Capena
Supervisor
Education
Bachelor of Arts in Communication
University of the Assumption
2009 - 2013
Continuing Education Program for Teachers
University of the Assumption
2016 - 2017
