EDWIN MATEO
[https://www.linkedin.com/in/edwin-mateo/]
OBJECTIVE
Detail-oriented and tech-savvy professional with experience in customer support, administrative
assistance, and sales. Seeking a remote position where I can apply my communication skills, CRM
expertise, and ability to handle multiple tasks efficiently to provide excellent service and contribute to
a company’s growth.
CORE COMPETENCIES
Efficient administrative
support
Time management expertise
Customer Service
Strong organizational skills
Effective communication abilities
Technical Proficiency
Adaptability
Proactive
Resourceful
TOOLS PROFICIENCY
Slack
Intercom
Gorgias
Shopify
Instantly
Asana
Canva
RingCentral
Sales Navigator
Zoho CRM
Zoom
Notion
WhatsApp
LastPass
MailChimp
Jotform
Microsoft Office
Discord
Google Suite
Calendly
Expandi
Jira
Teramind
Trello
EXPERIENCE
Boosta
Kyiv, Ukraine
Chat Support Representative
May 2024 – March 2025
Provide live chat support using Intercom
Use a custom company CRM to manage customer interactions
Keep detailed and accurate records of all customer interactions in the CRM
Stay updated on company offerings, policies, and procedures
Handle multiple chats efficiently with clear and professional communication
Connect clients to the appropriate service providers based on their needs
The C Institute
Texas, United States
Administrative Assistant – part-time
March 2024 – April 2024
Designing and creating promotional flyers or materials for office events or initiatives using Canva to
enhance communication and visibility.
Managing incoming and outgoing correspondence, including emails, letters, and phone calls.
Maintaining and organizing office filing systems, to ensure easy retrieval of documents.
Five Twenty-One
California, United States
Vehicle Acquisition Specialist
April 2022 – January 2024
Researching and identifying potential vehicles for purchase based on client preferences.
Negotiating prices with dealerships to ensure competitive pricing and maximize value for the company.
Managing the purchasing process, including paperwork, financing arrangements, and coordinating
delivery logistics.
Developing and maintaining relationships with dealerships to secure advantageous deals and discounts.
Sitel Philippines/Foundever
Pasig City, Philippines
Sales Representative
January 2018 – February 2022
Conducting outbound calls to potential customers from provided leads or databases to promote
products or services.
Effectively communicating product features, benefits, and pricing to prospects to generate interest and
secure sales appointments.
Handling objections and concerns from prospects professionally and persuasively to overcome barriers
to sales.
Recording accurate and detailed notes of interactions and outcomes in CRM software to track progress
and follow-up effectively.
Meeting or exceeding weekly or monthly sales targets to contribute to the overall success of the sales
team and company.
EDUCATION
QUEZON CITY UNIVERSITY
Bachelor of Science in Industrial Engineering
