Edwin Mateo

Edwin Mateo

$5/hr
Administrative Support , Phone Support & Document Management
Reply rate:
10.0%
Availability:
Full-time (40 hrs/wk)
Location:
Quezon City, Metro Manila, Philippines
Experience:
7 years
EDWIN MATEO [https://www.linkedin.com/in/edwin-mateo/] OBJECTIVE Detail-oriented and tech-savvy professional with experience in customer support, administrative assistance, and sales. Seeking a remote position where I can apply my communication skills, CRM expertise, and ability to handle multiple tasks efficiently to provide excellent service and contribute to a company’s growth. CORE COMPETENCIES Efficient administrative support Time management expertise Customer Service Strong organizational skills Effective communication abilities Technical Proficiency Adaptability Proactive Resourceful TOOLS PROFICIENCY Slack Intercom Gorgias Shopify Instantly Asana Canva RingCentral Sales Navigator Zoho CRM Zoom Notion WhatsApp LastPass MailChimp Jotform Microsoft Office Discord Google Suite Calendly Expandi Jira Teramind Trello EXPERIENCE Boosta Kyiv, Ukraine Chat Support Representative May 2024 – March 2025 Provide live chat support using Intercom Use a custom company CRM to manage customer interactions Keep detailed and accurate records of all customer interactions in the CRM Stay updated on company offerings, policies, and procedures Handle multiple chats efficiently with clear and professional communication Connect clients to the appropriate service providers based on their needs The C Institute Texas, United States Administrative Assistant – part-time March 2024 – April 2024 Designing and creating promotional flyers or materials for office events or initiatives using Canva to enhance communication and visibility. Managing incoming and outgoing correspondence, including emails, letters, and phone calls. Maintaining and organizing office filing systems, to ensure easy retrieval of documents. Five Twenty-One California, United States Vehicle Acquisition Specialist April 2022 – January 2024 Researching and identifying potential vehicles for purchase based on client preferences. Negotiating prices with dealerships to ensure competitive pricing and maximize value for the company. Managing the purchasing process, including paperwork, financing arrangements, and coordinating delivery logistics. Developing and maintaining relationships with dealerships to secure advantageous deals and discounts. Sitel Philippines/Foundever Pasig City, Philippines Sales Representative January 2018 – February 2022 Conducting outbound calls to potential customers from provided leads or databases to promote products or services. Effectively communicating product features, benefits, and pricing to prospects to generate interest and secure sales appointments. Handling objections and concerns from prospects professionally and persuasively to overcome barriers to sales. Recording accurate and detailed notes of interactions and outcomes in CRM software to track progress and follow-up effectively. Meeting or exceeding weekly or monthly sales targets to contribute to the overall success of the sales team and company. EDUCATION QUEZON CITY UNIVERSITY Bachelor of Science in Industrial Engineering
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