Edwin Hope

    Career Summary:  Passionate IT professional with over 10+ years of experience in the Information Technology Industry. Project managed multiple location assisting in slashing coast in multiple areas by auditing equipment and site network utilization by 25%. Improved business process through training and software development and enhancement implementation. Increasing productivity by 15%.   Education:             DAYTONA STATE COLLEGE                    Daytona Beach, FL Associates of Science: Internet Service Technology A.S. Certificate: Information Technology Admin A.S. Certificate:  Information Technology Technician A.S. Certificate: Web Development Specialist A.S. Certificate: Information Technology Support Specialist FULL SAIL UNIVERSITY                         Winter Park, FL Certification:  Media Communications Experience:          IT Regional Specialist  May 2013 – Present                      TOPBUILD, Daytona Beach, FL ▪   Service Now (training and development), Service Now UAT Tester ▪   Research and troubleshooting corporate devices on-site and remotely (IBM/Dell devices, printer configurations wireless and wired, workstation setup and configurations, iPads and iPhones) ▪   Provide on-site and Webex Application software training at a local and regional level   ▪   Project management and deployment of new enhancement and application rollouts ▪ Evaluation of network utilization and disaster recovery for site network outages ▪   Point of contact for Regional Leaders (VP of Operations) to the corporate office with any IT related issues in their regions ▪ Monthly meetings with Regional Leaders (VP of Operations) and Division Managers to provide updates on the overall IT health of their region and divisions. ▪ Update all divisions on any and all IT outages that will affect their business ▪ Escalation point for divisions for new software installations that are not supported by our IT department, but are needed for the functioning of the local business ▪ Assist IT in performing critical updates that affect the business – ERP upgrades, Business Applications. ▪ Provide after-hours and weekend support for critical IT outages and updates ▪ Attend weekly Regional phone calls with managers and Regional Leader to discuss topline/bottom-line progress of their divisions. ▪ Assist Division Managers in eliminating waste at the division level by evaluating IT tickets and isolating areas that need improvement. ▪ Create training documents and videos for divisions to train their employees at the local level and provide group training monthly for new hires. ▪ Implementation and integration Specialist for new branches into the Topbuild Corp environment and network. ▪ Corporate trainer on M&A (mergers and acquisition) for Topbuild Corp. Experience:            Desktop and Mobility Support Technician  January 2008 – May 2013                                   MASCO CONTRACTOR SERVICES, Daytona Beach, FL                                   ▪   Responsible for troubleshooting clients desktop and mobility issues (IBM/Dell laptops, IBM/Dell Desktops, Barcodes Scanners, TMD-truck mounting devices, BlackBerry’s, new workstation setup and configurations) ▪  Maintain updates for anti-virus software (installation and constant updating of virus protection programs, Symantec, SpyBot)  ▪  Assist clients with software installation, file and data transfers, VNC shadowing, and resetting of passwords (use of Active Directory for password resets, Installation software such as: Office-, and various contractors software, Adobe suites) ▪  Remove outdated databases from barcode scanners ▪  Monitor and reset transferred truck GPS devices ▪ Installation of network printers (setting up and installing printer drives on company PCs, reserving an IP address for company printers) ▪ Utilized ticketing system (Footprints) to monitor and track calls and follow progress of the workload and escalation of problems.                               Special Skills/ Accomplishments:              Familiar with but not limited to: Microsoft Office Suites 2010 – 2016, Office 365 (Front Page & Visual and MS Project), Visual Studio, Adobe Photoshop CS5 (Flash, Photoshop, Dreamweaver, Premiere Pro, Fireworks), Citrix and Parallels software. VPN (SonicWall), Nexthink, Zoom, GoToAssist, Perceptive Content, Egnyte Admin (cloud base storage), Cisco IP Communication, SQL Developer, Oracle, Java, PHP, HTML, XHTML, ASP.NET.and E-commerce, Salesforce ticketing system, ServiceNow (Incidents & Request).