Edward McClusky

Curriculum Vitae Edward McClusky Content Writer & Web Developer Email:- PROFILE I'm a Freelance Content Writer & Novice Web Developer currently based in Cape Town. I consider myself a quick study, highly efficient and able to adapt to different environments. I am passionate about coding and web development in EDUCATI ON particular. My previous work experience has provided me with valuable administrative, multi-tasking and technical skills that have aided me immensely over the years. I am a team player  Content Marketing Certificate (HubSpot Academy) – in progress  Certificate in Web Design (UNISA) - 2018 but also able to work independently. My technical and customer support experience has taught me to communicate and effectively engage customers to find workable solutions for their problems. As a content writer, I have learned to articulate and convey information in a way that’s useful and easy to understand. I  Diploma IT Networking (IT Business Campus) - 2009 pride myself on being as efficient as possible and implementing time management strategies to adhere to deadlines. I am eager to broaden my knowledge base and improve my skillset by taking on new and exciting challenges. PROFESSI ONAL SKILLS HTML / CSS WORK EXPERIENCE HashTag Branded – Cape Town - SEPT 2019 – MAR 2020 JavaScript Content Writer Brief Description: SEO Web Content Writing MS Office Suite Performed ghostwriting tasks for local retail stores. Projects included, writing blog posts for a bespoke jewellery store. Writing hundreds of products descriptions, category descriptions and a blog post for a designer men’s clothing store. The position also entailed extensive informational and market research to create SEO friendly content. Domino’s Pizza - AUG 2017 - SEPT 2019 Driver – AUG 2017 – JAN 2019 Supervisor – JAN 2019 – OCT 2019 Brief Description: Performed various duties as a driver, including pizza deliveries, staff transport, running errands and doing business outreach. As a supervisor my duties included store and staff management, stock control, customer relations and local area marketing and outreach. South African Revenue Services JUN 2011 – DEC 2011 Income Tax Consultant Brief Description: Provided telephonic and email support on all income tax related queries during the 2011 tax season. This included account authentication and verification, efiling submissions and account queries, completion and submissions of tax returns and various other ad hoc tasks. Teleperformance: HP Campaign AUG 2009 – NOV 2010 First Tier Technical Support Brief Description: Performed first technical support telephonically and via email to the UK & Ireland customer base. As a Wizpart agent, my role was to complete order requests for replacement parts and repairs. As a CCM agent my duties including monitoring service tickets and ensuring that the correct troubleshooting techniques were used. Additional duties included assessing the quality of support provided by other agents and confirm resolutions before case closure.