Edward Llevares

WORK HISTORY Magic Windshields/Auto Glass of San Diego Customer relations/Social Media Management (Virtual Assistant) November 11, 2023 to December 23,2024 EDWARD LLEVARES t Virtual Assistant 10years in Customer Service PHONE- Email:- PERSONAL SUMMARY Goal-oriented Self-motivated Hardworking Enthusiastic Always willing to be trained Good at Multi-tasking and Timemanagement. CORE SKILLS High Customer service skills Experienced in sales/upselling Fluent in English and have a good communication skills Knowledgeable in Microsoft office and excel Scheduling Billing and Verification Time management Email Support Experienced in CRM, Zendesk, Slack, MS Outlook and Google drive Ring Central Timedoctor2 Hubstaff Worked as an Inbound/outbound customer service for Auto Glass Replacement Sales Scheduling Dispatch Wattlogic LLC Warranty and Research specialis (Virtual Assistantt) May 6, 2022 to August 19, 2023 Worked as a warranty specialist for LED Lighting and research specialist on Electric Vehicle Charger Rebates Imperial Monumental Solutions Inc Recruitment specialist, Virtual assistant August 2021 - April 10, 2022 Worked as a Recruitment specialist for different businesses Posting job ads and conducting interviews Calendar management. research. handling social media accts Century21 Americana Onboarding coordinator (Virtual Assistant:) September -2020 -to July 25, 2021 Worked as Virtual Assistant (Onboarding coordinator) handling admin tasks and processing new and existing agent Files and documents. Conduit Global VERIZON | Jan 14 2019 to Aug 15 2020 SENIOR CSR Handling activation bill explanation and basic troubleshooting WORK HISTORY HAMAD International Airport LINK Facilities-Admin officer Aug 27, 2015 - Aug 30, 2018 Worked as an Admin officer for facility management Handling Engineers, Technicians and cleaners to maintain the cleanliness and safety of the 7 star Airport Sutherland Global Philippines (Technical Support) BLACKBERRY| Jan 13 2015 to June 30 2015 TSR II - Troubleshoot Smartphones and Basic phones Convergys Philippines Inc. (Customer Service) SPRINT & DELL- Aug 14, 2010 to Nov 30 2014 CSR - Customer Support for Dell Computers Sales - Selling & Upselling Teletech Sta. Rosa (Customer Service) TELSTRA - Sept 2008 to June 2010 Assisting customers on their postpaid inquiry over the phone Assisting them on billing/payments and basic technical support issues Epldt Ventus (Customer Service) DISH NETWORK - Nov 2006 to Aug 2008 Assisting customers over the phone on their billing/programing/ technical issues Upselling and assisting them on their concern ACADEMIC HISTORY Graduate of Bachelor of Science in Nursing (2006) University of Perpetual Help Laguna Philippines