Edward Lapitan

Hi, I’m Edward, and I have a solid background in lead generation, administrative support, billing, and live chat support, all roles where attention to detail, consistency, and clear communication make the biggest difference.

At Allen Sportswear, I specialized in B2B/B2C lead generation, where I managed prospecting, warm leads, cold outreach, and CRM updates using tools like GoHighLevel, Hubspot, Salesforce, Pardot, LinkedIn Sales Navigator, RocketReach, and Apollo. I scheduled appointments, prepared quotations through QuoteWerks, and consistently helped drive revenue by building and nurturing pipelines.

At Responsive Centers, I handled healthcare billing and insurance coordination under the billing department. My responsibilities included insurance verification, virtual card processing, patient scheduling, and maintaining accurate reports. This role taught me the importance of accuracy, confidentiality, and working efficiently within strict timelines.

I also worked at Scopely (Monopoly Go), a mobile app game, as part of the BPO live chat and email support team, assisting players with billing issues, missing rewards, account concerns, and event-related queries. Managing high-volume support taught me to multitask effectively, communicate clearly, and resolve problems quickly while keeping customer satisfaction a priority.

I’m proficient with Google Workspace, Microsoft Office 365, GoHighLevel, Hubspot, Salesforce, Pardot, Helpshift, Azalea, and other productivity and CRM tools. I’m detail-oriented, tech-savvy, and comfortable working independently while keeping tasks organized and deadlines on track.