Edvincent Kaeser Junco

Hi,

Good day!

As a motivated individual I am extremely interested in submitting an application for the advertised position with your company.

In 2007, I completed my studies in the Associate in Computer Science course and obtained my diploma. Not only that, I have also completed a TESDA Accredited Training for Finishing Call Center Course NC II in 2008 and obtained a certificate for that. 

With regard to my ability to meet the specific requirements of this job, I have attach my work experiences below:

Wells Fargo - 

Collector 3 

Works as a Collector for the back end team, which collects payments from customers 

whose accounts are delinquent for 60-180 days.

District Lead 

This is a team initiative position where in I handled a mini team of 5 members,

monitors individual standing of each team member and also monitors the standing of 

the mini team. Most importantly, making sure that the team as well as the members 

are at par with what the business demands.

Customer Service Representative 3 

Works as customer service representative for Wells Fargo Retail Services.

Compliance POC

Sends SOP and Compliance Docks to Team Members in a day to day basis.

Collector 2

Works as a Collector for the front end Team, servicing accounts which are 0- 60 days 

delinquent to help avoid accounts from going further delinquent.

Teleperformance – 

Case Manager 

Manages complaints that requires special handling. Provides thorough investigation and 

reasonable resolution to the complaints, and makes sure that the resolution is fair 

for the business and the customers.

Mini Team Lead

Handles a mini team of 5 members, provides coaching, monitors individual standing of 

each team member and also monitors the standing of the mini team. Most importantly, 

making sure that the team as well as the members are at par with what the business 

demands.

BIC (Best in Class) 

Train, guide and support trainees during their early stage of Nesting. Provides 

coaching and monitors agents to address their Areas for Improvements(AFI’s). 

Determining attritions thru one to one discussions with each Team Member.

CET (Customer Excellence Team, Escalations Team) 

Receives and Resolves concern for escalated and consulted calls from Billing Consultants

POC (Point of Contact) 

Takes escalated calls from my team, manages log outs and log ins of each agent, provides 

coaching, sends score card, and hourly updates to team members. Makes sure that each 

member will hit AHT, NPS and Compliance requirement end of day

Customer Service Representative (Billing Consultant 

Handled different concerns for Telstra Consumer.

NCO – 

Collector 

Collects payment from Capital One Card Holders from accounts that are 0 to 180 days 

Of delinquency.

I understand that you will receive a large number of applications for this role. I do, however, believe that my motivation, commitment and pre-existing skills will allow me to fit into your work environment and immediately start supporting the needs of your organization.

Furthermore, I am flexible, and much willing to be trained on a different roles that you are offering. Just like you are, I have the passion to serve my employers and my customers at my best potential and in a much exciting way.

I would appreciate the opportunity to meet with you to discuss my application in an interview. I have enclosed a copy of my resume for your consideration. I can be contacted at all times on the details provided in my CV/ Resume. Alternatively, I am also online on my Facebook Account: edvincentkaeser.junco, or reach me through skype: edvincentkaeserjunco. 

Thank you in advance for your time.