EDUARDO MORILLA JR.
9 Saint Vincent Street, Horacio De La Costa Homes
Barangka, Marikina City 1803-
EXPERIENCE
FixBliss, Kaunas, LithuaniaSep 2015 – Present
Customer Support Manager
Addresses all customer and billing concerns thru phone and email correspondences
Escalates bug fixes and issues to the development team for further checking
Submits weekly reports to CEO
Safebytes Incorporated, Quebec, CanadaSep 2014 – Sep 2015
Support Manager / Analyst
Developed training programs for employee development
Created manuals and knowledge-based articles for staff support
Maintained quality standards by performing audits on email and chat sessions
Open Dining Networks, Cleveland, OH, USAOct 2013 – Jun 2014
Technical Support / Sales Rep
Provided phone, email and chat support to existing clients and prospective ones
Processed order adjustments, refunds and cancellations for customers
Created online menu for our clients while providing back-end support
Altisource Business Solutions Inc., MOA, Pasay CityJan 2013 – Oct 2013
Senior Associate
Provided daily work progress updates to team leads for all active assigned properties
Issued work orders to repair vendors and lease brokers
Resolved code violation issues to meet SLAs set by client
Condor POS Solutions Inc., Alberta, CanadaMar 2011 – Oct 2012
Team Captain (November 2011 – September 2012)
System Administrator (November 2011 – October 2012)
Technical Support Representative (March 2011 – October 2012)
Developed training programs for employee development
Trained managers and store owners on POS processes
Installed all new versions of software and/or hardware on applicable units, coordinating upgrades with appropriate staff
Screened and interviewed applicants to gauge their communication, customer service and technical skills
Resolved real-time network issues along with all hardware and software trouble tickets
Bergz Cyber Center, Barangka, Marikina CityOct 2006 – Feb 2011
Manager / Technician
Resolved all technical issues as they occurred
Assisted customers with any concern during their stay
Formulated strategies that attracted customers to patronize our services
Dell International Services Philippines, MOA, Pasay CityApr 2006 – Jul 2006
Senior Technical Support Assistant
Logged all customer contacts
Instructed and educated customers on computer fundamentals
Constantly trained myself on current service offers
Convergys Philippines, Ortigas Center, Pasig CityMay 2004 – Oct 2004
Technical Customer Care Representative
Resolved basic internet connectivity and email issues
Received multiple commendations for satisfactory service delivered
Instructed and educated customers on computer fundamentals
EDUCATION
UP Information Technology Development Center
Diliman, Quezon City
Cisco Certified Network Associate 1 (CCNA 1)
Received company scholarship
Technological Institute of the Philippines
Cubao, Quezon City
Bachelor of Science in Commerce, Major in Management
Served as Vice-President of Social Science Society
REFERENCES
Norm Rankin
Manager
Open Networks (Cleveland, OH- /-
Brian Appleton
Technical Manager
Condor POS Solutions (Alberta, CA- /-
Steven Hawkins
President / CEO
Seattle Barter Exchange (Seattle, WA- /-
