Eduardo H. Manalaysay Jr.

My experience comprises of seven (7) years of solid Customer Service experience gained from reputable Outsourcing companies in the Philippines handling big US based companies like Nextel, Bellsouth and GMAC Mortgage. These experiences developed my multi-tasking skills and took my English communications skills to its highest level.

I have also experienced being an Operations Manager for an outbound sales call center; wherein I managed four teams with 12 or more members each. I have heavily experienced recruiting, screening, hiring applicants and dismissing non performing employees. I rate and assess employee performance on a weekly and monthly basis and report them directly to our client. My Odesk jobs helped me gain more experiences, as I was tasked to manage the Customer Support Team of an Australian Real Estate website, realestateinvestar.com.au. This task not only made me handle customer service, but I also acted as the CEO's personal assistant. I did recruitment, screening and selection of our Customer Service Team; My employer also required me to do various tasks and made me report to him on a daily basis.

These tasks involved inbound/outbound calls, emailing, live chat support and training client via screensharing applications like 'gotomeeting'. I have also assisted clients via 'helpdesk' and 'salesforce' applications. I have also been assigned to do affiliate marketing for their website and assist our clients in making their affiliate members grow.

I have also been trusted for confidential and pertinent company information. I have proven worthy of this role as my employer gave me a trip to AUSTRALIA last December 2009 -- as a guest speaker for a business convention in Queensland, Australia(with authenticated documents and pictures as proof) I have managed an Outbound Telemarketing Call Center here in Upwork with the role of Director for Call Center Operations three (3) times for One employer alone. This role is more on HIRING, managing, mentoring, monitoring the activities of all online employees of our company. I meet with the team on a daily basis and set goals and expectations. I also interview and hire personnel and ensure that the target objectives are met and submit to the employer my recommendations.