CURRICULUM VITAE
Eduardo E. Echalico
Mobile:-
Mail ID:-
ABOUT MYSELF
Over sixteen years of call center experience. With good interpersonal relationships and ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group.
PROFESSIONAL EXPERIENCE
July 2020 – Present: Cold Caller – Jet Cash Offer
•contacts individuals who can be a potential customer.
August 2019 – February 2020: Virtual Assistant – Wave Digital Group / Social X
•Provide support in the form of answering emails, transcribing documents, preparing statements and letters.
October 2018 – July 2019: Customer Service Representative - Oracle CMS
• Fulfill customer needs to ensure customer satisfaction
March – September 2018: Afterhours Consultant – Clear Corporate Solutions / Labourforce Australia
•Manage the afterhours concerns of the employees from different companies
•Work closely with different clients and recruitment managers.
November 2013 – March 2018: Case Manager - Teleperformance Philippines / Telstra
•Manage the complainant's expectations
•Develop an investigation action plan
•Resolve the complaint.
December 2011 – August 2013: Travel Consultant – West Contact Services / Caesars Entertainment
•Assist guests in getting hotel rooms and arrange other travel plans
•Discuss guest requirements and advise on suitable options
•Provide information regarding different hotels and resorts.
February – May 2011: Senior Recruiter – PSG Global Solutions
•Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements (description, salary, timing and expectations)
•Disposition all candidates personally contacted in recruiting cycle
•Provide reporting and regular status updates to the Hiring Manager as required.
February 2009 – November 2010: Collection Specialist – FCO Worldwide
•Search for consumers with outstanding balances
•Inform consumer of their outstanding balance and transfer the calls to the U.S. collectors.
June 2004 – December 2008: Collection Specialist – Admerex Solutions (Riscuity Asia)
•Search for consumers with outstanding balances
•Inform and educate the consumer of their outstanding balance and discuss suitable options
•Arrange payment plan for the consumers.
EDUCATIONAL BACKGROUND
June 1999 – April 2003: Philippine Normal University – Manila
Bachelor of Secondary Education major in History (4th year - undergraduate)
June 1995 – April 1996: Pamantasan ng Makati (University of Makati)
Bachelor of Business Administration (1st year – undergraduate)
REFEREES
“Upon request”
